Global Head of Player Support & Trust

Pulse Games; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

A mobile game development company is looking for a Head of Customer Support based in the United States. This role is vital for leading player support operations and ensuring a seamless gaming experience. The ideal candidate has over 7 years of experience in customer support within the mobile game industry, including at least 3 years in a leadership position. They will build support strategies, oversee sensitive cases, and enhance operational efficiency.

Qualifications

• 7+ years in customer support/customer experience.
• 3+ years in a leadership role.
• Proven experience in scaling support operations.

Responsibilities

• Build and scale a world-class customer support organization.
• Define and execute a support strategy across all player touchpoints.
• Implement tools, automation, and processes for efficiency.

Skills

Customer support experience in mobile game industry

Leadership

Analytical mindset

Communication

Collaboration

Tools

Support tools

Job description

A mobile game development company is looking for a Head of Customer Support based in the United States. This role is vital for leading player support operations and ensuring a seamless gaming experience. The ideal candidate has over 7 years of experience in customer support within the mobile game industry, including at least 3 years in a leadership position. They will build support strategies, oversee sensitive cases, and enhance operational efficiency.