Global Head of Consumer Experience Design

gsknch; New Jersey; On-site; USD 180,000 - 240,000; Full time

Job summary

Haleon is seeking a Head of Consumer Experience Design within Product Experience Design to shape the global consumer experiences strategy. You will define the future-state vision, align with marketing, product, data, and technology teams, and translate insights into strategic roadmaps and innovative concepts.

You will lead consumer research, journey mapping, and service design to drive growth, engagement, and brand loyalty across brands and markets.

Responsibilities

• Define and own Haleon's long-term vision and strategy for consumer experiences globally.
• Establish future-state experience principles, frameworks and strategic direction across brands, products, channels and markets.
• Translate enterprise objectives, category priorities and consumer engagement opportunities into strategic experience roadmaps.
• Define how evolving consumer behaviours, market dynamics, societal trends and emerging technologies should influence future experience investments.
• Champion a consumer-centric and evidence-led approach to experience strategy across the organisation.

Job description

Haleon is seeking a Head of Consumer Experience Design within Product Experience Design to shape the global consumer experiences strategy. You will define the future-state vision, align with marketing, product, data, and technology teams, and translate insights into strategic roadmaps and innovative concepts.

You will lead consumer research, journey mapping, and service design to drive growth, engagement, and brand loyalty across brands and markets.