Global Head, AI-Driven Managed Services

Dayforce; Northern (KY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Dayforce seeks a Senior Director, Managed Operations to lead a global Managed Services organization spanning onboarding, payroll operations, tax and compliance, benefits, and support. You will drive strategic transformation, automation, and scalable processes while building a high-performance, diverse team across regions.

The role emphasizes customer outcomes, leadership development, and collaboration with Product, Technology, Sales, and HR to deliver measurable business impact.

Qualifications

• 10+ years of progressive leadership in large service orgs (Managed Services/Operations).
• Proven cross-functional leadership across regions and functions.
• Strong financial acumen in workforce planning and governance.
• Customer-centric leadership with data-driven decision making.

Responsibilities

• Lead global Managed Services across onboarding, payroll, tax/compliance, benefits, support, and shared services.
• Develop and execute long-term strategy, drive AI-enabled transformation and automation.
• Build trusted advisor relationships, improve customer experience and reduce issues through continuous improvement.

Skills

AI transformation

Leadership

Change management

Operational excellence

Education

Bachelor's degree

Job description

Dayforce seeks a Senior Director, Managed Operations to lead a global Managed Services organization spanning onboarding, payroll operations, tax and compliance, benefits, and support. You will drive strategic transformation, automation, and scalable processes while building a high-performance, diverse team across regions.

The role emphasizes customer outcomes, leadership development, and collaboration with Product, Technology, Sales, and HR to deliver measurable business impact.