Global Guest Lifecycle Growth Lead

Pizza Hut; Plano (TX); On-site; USD 143,000 - 168,000; Full time

Job summary

Pizza Hut in Plano, TX seeks a Sr. Manager, Guest Lifecycle Capabilities & Market Acceleration to shape guest relationships across its global system.

This leader will sit at the intersection of guest strategy, CRM, loyalty, data, technology, and market execution, identifying lifecycle opportunities and building scalable capabilities for both global and local markets. The role requires translating enterprise priorities into a focused lifecycle roadmap, partnering with regional and franchise

Qualifications

• 12 years of experience in CRM, loyalty, lifecycle marketing, personalization, customer strategy, or related guest-growth disciplines
• Bachelor's degree in Marketing, Business, Analytics, Economics, Communications, Information Systems, or a related field
• Strong ability to translate strategy into activation with measurable commercial outcomes
• Experience working across matrixed, international, or franchise-led organizations

Responsibilities

• Accelerate sustainable guest growth across Pizza Hut’s global system by building scalable lifecycle capabilities and connecting learning across markets
• Identify important lifecycle opportunities and translate enterprise omnichannel priorities into a focused lifecycle roadmap
• Develop practical frameworks, tools, playbooks, and measurement approaches
• Partner with regional, operating-market, and franchisee teams to diagnose opportunities and build actionable roadmaps
• Surface barriers requiring enterprise intervention and drive adoption with measurable impact

Skills

CRM

Loyalty

Lifecycle marketing

Customer strategy

Data analysis

Martech

Experimentation

Measurement

Commercial impact

Education

Bachelor's degree in Marketing, Business, Analytics, Economics, Communications, Information Systems, or related field

Tools

CRM platforms

Job description

Pizza Hut in Plano, TX seeks a Sr. Manager, Guest Lifecycle Capabilities & Market Acceleration to shape guest relationships across its global system.

This leader will sit at the intersection of guest strategy, CRM, loyalty, data, technology, and market execution, identifying lifecycle opportunities and building scalable capabilities for both global and local markets. The role requires translating enterprise priorities into a focused lifecycle roadmap, partnering with regional and franchise