Global FM Projects COE Director

CBRE; Dallas (TX); Remote; USD 170,000 - 195,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

CBRE is seeking an Account Management Director to oversee client commitments, drive process improvements, technology and reporting. The role is remote with a preferred location near a client hub and involves global experience managing large portfolios.

Responsibilities include supervising staff, coordinating daily activities, managing multiple clients, and guiding project delivery from planning to execution, while ensuring contract alignment and client satisfaction.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience
• Experience in staffing, development, coaching, and performance evaluation preferred
• Ability to lead cross-functional teams and communicate performance expectations

Responsibilities

• Provide formal supervision and staff development, coaching and evaluations
• Coordinate and manage daily team activities, schedules and deadlines
• Consult with clients to define project requirements and service delivery
• Manage multiple clients and act as primary contact for systems and processes
• Oversee sales relationships with key customers and service enhancements
• Direct project processes, plans, teams, timeframes and performance
• Ensure timely delivery of solutions aligned with client needs and contracts
• Lead by example and negotiate with external partners to reach goals
• Identify and solve complex operational and organizational problems

Skills

Staffing

Coaching

Performance management

Leadership

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This role will focus on process improvement, technology and reporting for the client. Location is remote but with preferred location close to a client hub. The ideal candidate with have global experience managing a large portfolio.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.

• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.

• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.

• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.

• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.

• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.

• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.

• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Expert organizational skills and an advanced inquisitive mindset.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $170,000 annually and the maximum salary for the position is $195,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

The application window is anticipated to close on September 5, 2026 and may be extended as needed.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE,