Global FinTech Internship — Customer Service & Ops

Helha; Southwestern Ontario; Remote; USD 15,000 - 30,000; Full time

Benefits offered by this job

Mentorship and guidance

Exposure to business and finance

Potential long-term opportunity

Job summary

Haute École Louvain en Hainaut is seeking a motivated intern for the Customer Services team in Waterloo. This internship offers real responsibilities in a high-energy fintech environment.

The ideal candidate is enrolled in a Bachelor's or Master's program in Business or Communication, fluent in English, and possesses strong organizational skills. You'll gain exposure to business, finance, and technology while collaborating with a diverse team.

Qualifications

• Strong communication skills in English are essential.
• Additional languages, especially French, are beneficial.
• Ability to handle client requests and manage data.

Responsibilities

• Handle client requests and ensure diligent follow-up.
• Manage customer data and cases in our CRM.
• Coordinate with support and finance teams.
• Contribute to order processing and client operations.

Skills

Fluent in English

Organised

Curious

Service-mindful

Education

Enrolled in a Bachelor’s or Master’s programme in Business, Communication, or equivalent

Job description

• Internship - Customer Service Representative

Internship – Customer Service Representative

We are welcoming an intern into our Customer Services team in our Waterloo offices for a motivated student ready to take on real responsibilities within a people-first, high-energy environment.

You will:
→ Handle client requests and ensure diligent follow-up
→ Manage customer data and cases in our CRM
→ Coordinate with our international support and finance teams
→ Contribute to order processing and day-to-day client operations
You are:
→ Enrolled in a Bachelor’s or Master’s programme in Business, Communication, or equivalent
→ Fluent in English, written and spoken – this is essential
→ French or any additional language is a genuine asset in our multicultural environment
→ Organised, curious, and service-minded
What You’ll Gain:
→ Real experience inside a growing fintech company — not theory, but live business in action
→ Broad exposure to business, finance, and technology all at once
→ Responsibility from day one, in a fast-learning environment where your contribution truly counts
→ Close mentorship and honest guidance to support your professional growth
→ Daily collaboration with colleagues and clients across Europe, the Middle East, Africa and beyond
→ Full immersion in a modern, ambitious team culture where ideas are welcomed at every level
→ A potential long-term opportunity – for the right person, this internship can be the start of something bigger