Global Field Service Technician — Remote & Travel

Actalent; Miami (FL); Remote; USD 62,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

Actalent is seeking a Field Service Technician to serve as the frontline representative, delivering exceptional service while supporting industrial laundry systems at customer sites.

The role requires extensive travel (domestic and international), flexible hours including weekends/evenings, and on-call availability to resolve urgent issues promptly. You will train customers and document visits to ensure reliability and safety.

Qualifications

• Installation: Expertly install industrial laundry systems at customer locations, ensuring adherence to specifications.
• Troubleshooting: Diagnose and resolve issues with our equipment, encompassing mechanical, pneumatic, hydraulic, electrical, and software complexities.
• Repair: Perform meticulous repairs and maintenance on our systems, ensuring optimal performance and reliability.
• Training: Provide comprehensive on-site training to clients on equipment operation, maintenance, and troubleshooting.
• Documentation: Maintain accurate records of service visits, repairs, and parts used for reference and reporting.
• Customer Service: Cultivate positive customer relationships by addressing concerns, answering queries, and ensuring overall satisfaction.
• Safety: Prioritize safety by strictly adhering to protocols and guidelines while working on customer premises.
• Continuous Learning: Stay abreast of industry advancements and technologies to enhance skills and knowledge.
• On-Call Availability: This position will be part of an on-call rotation for weekends and evenings to address urgent customer issues promptly.

Responsibilities

• Serve as the primary representative, upholding core values and providing exceptional service.
• Travel domestically and internationally to service customers.
• Work flexible hours, including weekends and evenings.
• Manage on-call duties to address urgent issues.
• Maintain professional standards and customer trust in the brand.

Skills

Troubleshooting

Installation

Repair

Documentation

Customer Service Skills

Job description

Actalent is seeking a Field Service Technician to serve as the frontline representative, delivering exceptional service while supporting industrial laundry systems at customer sites.

The role requires extensive travel (domestic and international), flexible hours including weekends/evenings, and on-call availability to resolve urgent issues promptly. You will train customers and document visits to ensure reliability and safety.