Global Field Service Engineer – Installations & Client Training

Tractian; Atlanta (GA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities for Portuguese or Spanish

Gympass Membership

Sports Incentive

Long-Term Benefit: Fully funded trip after four years of service

Job summary

Tractian seeks a Field Service Engineer to lead product installations and provide on-site support, ensuring positive client relationships and technical reliability. With a focus on mechanical and electrical systems, this role combines technical skills with excellent customer service in a dynamic environment. Join a company recognized for innovation and make a significant impact in the industrial technology sector.

Qualifications

• Solid experience with on-site installations and support in a tech environment.
• Knowledge of mechanical and electrical systems relevant to products.
• Ability to work independently and manage on-site responsibilities effectively.

Responsibilities

• Perform on-site installation and configuration of software and hardware solutions.
• Document installation processes and client interactions in HubSpot CRM.
• Revisit sites for routine maintenance checks and client follow-ups.

Skills

Technical support

Interpersonal skills

Organizational skills

Education

Certifications in electrical, mechanical, or related fields

Tools

CRM software

Job description

Tractian seeks a Field Service Engineer to lead product installations and provide on-site support, ensuring positive client relationships and technical reliability. With a focus on mechanical and electrical systems, this role combines technical skills with excellent customer service in a dynamic environment. Join a company recognized for innovation and make a significant impact in the industrial technology sector.