Global Field Approvals Commercial Lead

CSA Group Testing & Certification Inc.; Cleveland (OH); On-site; USD 115,000 - 150,000; Full time

Job summary

CSA Group is seeking a Commercial Manager, Field Approvals to lead the quoting and scheduling team for Field Approval services. You will work with clients, operations, and regional teams to ensure projects are quoted, scheduled, and delivered to exceed customer expectations.

You will hire, train, and develop the team, drive scheduling efficiency, and help grow accounts through cross-selling of CSA Group services. Some domestic and international travel (~15%) is expected.

Qualifications

• College degree in Business Administration, Engineering, or related discipline, and/or 10+ years of B2B or technical sales experience.
• Three or more years managing a sales or customer service team.
• Experience coordinating with teams across multiple regions or countries.
• Experience in TIC industry or with industrial, manufacturing, or capital equipment customers is preferred.

Responsibilities

• Sales leadership: lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate.
• Team development: hire, train, and develop team members to meet commercial objectives.
• Scheduling efficiency: own scheduling performance across Field Approval services and improve resource utilization.
• Global coordination: partner with CSA Group teams in other regions on multi-location projects.
• Account growth: support new account acquisition and cross-sell CSA Group services.
• Customer escalations: act as the decision maker on escalated customer issues.
• Pipeline and process improvement: manage pipeline and revenue forecasts using CRM data.

Skills

Sales Leadership

Team Development

Scheduling Efficiency

Global Coordination

Account Growth

Customer Escalations

Communication Coaching

Education

College degree in Business Administration or Engineering

10+ years B2B/technical sales experience

Tools

CRM tools

Job description

CSA Group is seeking a Commercial Manager, Field Approvals to lead the quoting and scheduling team for Field Approval services. You will work with clients, operations, and regional teams to ensure projects are quoted, scheduled, and delivered to exceed customer expectations.

You will hire, train, and develop the team, drive scheduling efficiency, and help grow accounts through cross-selling of CSA Group services. Some domestic and international travel (~15%) is expected.