Global FCC Technology & Customer Solutions Director

W. R. Grace; Aiken (SC); On-site; USD 187,000 - 257,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance & Disability

Grace Wellness Program

Flexible Workplace with core hours

Retirement Plans & 401(k) Match

Paid Vacation & Holidays

Parental Leave

Tuition Reimbursement

Company Donation Match

Job summary

Grace is seeking a Director for FCC Global Customer Technology to lead a global team of Senior Principal Technologists. You will set the strategic direction for technical service excellence, partner with Commercial, Marketing, and R&D, and ensure impactful support for FCC customers worldwide.

The role requires deep refining technology expertise, strong leadership skills, and the ability to drive cross-functional initiatives across regions and cultures. Travel up to 35% is expected.

Qualifications

• Bachelor's degree in Chemical Engineering or related discipline.
• Minimum 15 years of refining, catalyst, petrochemical, or related process industry experience.
• Significant experience leading technical organizations and developing highly skilled technical professionals.
• Demonstrated expertise in refining process technology, catalyst applications, process optimization, troubleshooting, and customer-facing technical support.
• Strong business acumen and proven ability to connect technical solutions with commercial outcomes.
• Excellent communication, presentation, leadership, and influencing skills.
• Ability to work effectively across multiple regions, cultures, and functional organizations.
• Travel to 35% - domestic and international.

Responsibilities

• Lead and develop a global team of Senior Principal Technologists and technology subject matter experts.
• Establish the vision, priorities, and strategic direction for Global Customer Technology.
• Build organizational capability through mentoring, coaching, succession planning, and technical talent development.
• With Marketing and Commercial teams, drive alignment of customer technology strategies with business objectives and market opportunities.
• Ensure delivery of world-class technical service that maximizes customer value and strengthens long-term customer partnerships.
• Provide executive-level technical support to strategic customers and key industry accounts.
• Lead global efforts to identify, prioritize, and resolve unit challenges impacting customer operations.
• Represent Grace as the highest-level technical authority for customer applications and process technology issues.
• Lead end-to-end coordination of technical service workshops and customer technology events globally.

Education

Bachelor's degree in Chemical Engineering or related discipline

Job description

Grace is seeking a Director for FCC Global Customer Technology to lead a global team of Senior Principal Technologists. You will set the strategic direction for technical service excellence, partner with Commercial, Marketing, and R&D, and ensure impactful support for FCC customers worldwide.

The role requires deep refining technology expertise, strong leadership skills, and the ability to drive cross-functional initiatives across regions and cultures. Travel up to 35% is expected.