Director, Global FCC Customer Technology

W.R. Grace & Co.

Aiken (SC)

On-site

USD 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Life Insurance and Disability

Grace Wellness Program

Flexible Workplace with maximum core‑h

Retirement Plans

401(k) Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Company Donation Match Program

Job summary

Grace’s FCC Global Customer Technology team seeks a Director to lead a global group of Senior Principal Technologists, setting vision and priorities for customer technology. You will partner with Marketing, Commercial, R&D and regional service teams to apply Grace technology, deliver world-class technical service, and drive improvements across FCC operations, with up to 35% travel.

Requirements include 15+ years in refining/catalyst, strong leadership, and exceptional communication, with a

Qualifications

Bachelor's degree in Chemical Engineering or related technical discipline.
Minimum 15 years of refining, catalyst, petrochemical, or related process industry experience.
Significant experience leading technical organizations and developing highly skilled technical professionals.
Demonstrated expertise in refining process technology, catalyst applications, process optimization, troubleshooting, and customer-facing technical support.
Strong business acumen and proven ability to connect technical solutions with commercial outcomes.
Excellent communication, presentation, leadership, and influencing skills.
Ability to work effectively across multiple regions, cultures, and functional organizations.
Travel requirement up to 35% - domestic and international.

Responsibilities

Lead and develop a global team of Senior Principal Technologists and technology subject matter experts.
Establish the vision, priorities, and strategic direction for Global Customer Technology.
Build organizational capability through mentoring, coaching, succession planning, and technical talent development.
With Marketing and Commercial teams, drive alignment of customer technology strategies with business objectives and market opportunities.
Ensure delivery of world-class technical service that maximizes customer value and strengthens long-term customer partnerships.
Provide executive-level technical support to strategic customers and key industry accounts.
Lead global efforts to identify, prioritize, and resolve unit challenges impacting customer operations.
Serve as the organization's highest-level technical authority for customer application and process technology issues.
Provide leadership in advanced troubleshooting, process optimization, startup support, shutdown support, and performance improvement initiatives.
Guide development and implementation of technical methodologies, models, tools, and best practices used throughout the global technical service organization.
Ensure technical rigor and consistency in customer recommendations and technology deployment activities.
Provide oversight for critical catalyst and technology trials across the customer base.
Ensure maintenance of critical trial protocols, governance processes, and best practices.
Maintain strategic relationships with FCC licensors and other key industry organizations.
Represent Grace at industry committees, conferences, workshops, and technical forums.
Strengthen Grace's technical reputation through thought leadership, publication support, and customer engagement activities.
Lead end-to-end coordination of technical service workshops and customer technology events globally.