Global Enterprise Programs Lead - Biotech & SaaS

benchling; Irvine (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Benchling is seeking an experienced Global Program Manager to oversee the post-sale experience for Enterprise customers. The GPM will ensure customers achieve rapid returns and coordinate efforts for a seamless experience.

The ideal candidate has deep experience in Life Sciences R&D processes and is adept at managing large cross-functional teams. They will work in a hybrid model, collaborating on-site three days a week.

Qualifications

• Experience with Life Sciences R&D processes and scientific concepts.
• 10+ years of client-facing implementation experience.
• Ability to engage with C-suite executives.

Responsibilities

• Oversee post-sale activities across implementation and support.
• Coordinate with customer leaders to develop success plans.
• Mentor and coach cross-functional account teams.

Skills

R&D process knowledge

Client-facing skills

Project management

Interpersonal communication

Education

BS or advanced degree in Life Sciences

Job description

Benchling is seeking an experienced Global Program Manager to oversee the post-sale experience for Enterprise customers. The GPM will ensure customers achieve rapid returns and coordinate efforts for a seamless experience.

The ideal candidate has deep experience in Life Sciences R&D processes and is adept at managing large cross-functional teams. They will work in a hybrid model, collaborating on-site three days a week.