Global Engineering Operations Leader — Data-Driven Delivery

Diligentcorporation; New York (NY); Hybrid; USD 174,000 - 220,000; Full time

Benefits offered by this job

Hybrid work model

Global teams

Comprehensive health benefits

Job summary

Diligent, a leading SaaS provider, seeks an experienced Engineering Operations leader to shape the operating rhythm for a large global engineering org. You will own performance dashboards, define success metrics, and drive cross-functional programs spanning Product, Design, QA and Customer Success.

With 8–10+ years in leadership roles, you will mentor a distributed team, influence senior stakeholders, and embed continuous improvement.

Qualifications

• 8–10+ years in engineering operations or related senior roles.
• Experience defining operational frameworks and KPI systems.
• Strong SDLC, Agile, DevOps and microservices knowledge.
• Advanced analytics using Excel/Looker/Tableau or similar.
• Experience driving AI-related innovation at scale.
• Proven track record improving engineering processes and delivery.
• Experience leading teams across geographies with executive presence.

Responsibilities

• Architect and own the engineering operating cadence (QBRs, monthly business reviews, strategic planning, and org-wide communications) to drive clarity and alignment.
• Define and maintain engineering success metrics and performance dashboards for senior leadership and the Board.
• Maintain a portfolio-level view of major engineering initiatives, flag risks early and standardise delivery frameworks.
• Optimise engineering tools, workflows and automation (including CI/CD and AI-driven tools) to increase velocity and decision quality.
• Lead horizontal cross-functional programs across Engineering, Product and Customer Success.
• Build, mentor and develop a globally distributed Engineering Operations and Program Management team, fostering accountability and data-driven decision making.

Skills

Engineering leadership

Technical PM

Strategy execution

Data analysis

KPI systems

AI innovation

Stakeholder management

Executive presence

High EQ

Tools

Jira

Confluence

GitHub

CI/CD

Job description

Diligent, a leading SaaS provider, seeks an experienced Engineering Operations leader to shape the operating rhythm for a large global engineering org. You will own performance dashboards, define success metrics, and drive cross-functional programs spanning Product, Design, QA and Customer Success.

With 8–10+ years in leadership roles, you will mentor a distributed team, influence senior stakeholders, and embed continuous improvement.