Director Engineering Operations

Diligentcorporation; New York (NY); Hybrid; USD 174,000 - 220,000; Full time

Benefits offered by this job

Hybrid work model

Global teams

Comprehensive health benefits

Job summary

Diligent, a leading SaaS provider, seeks an experienced Engineering Operations leader to shape the operating rhythm for a large global engineering org. You will own performance dashboards, define success metrics, and drive cross-functional programs spanning Product, Design, QA and Customer Success.

With 8–10+ years in leadership roles, you will mentor a distributed team, influence senior stakeholders, and embed continuous improvement.

Qualifications

• 8–10+ years in engineering operations or related senior roles.
• Experience defining operational frameworks and KPI systems.
• Strong SDLC, Agile, DevOps and microservices knowledge.
• Advanced analytics using Excel/Looker/Tableau or similar.
• Experience driving AI-related innovation at scale.
• Proven track record improving engineering processes and delivery.
• Experience leading teams across geographies with executive presence.

Responsibilities

• Architect and own the engineering operating cadence (QBRs, monthly business reviews, strategic planning, and org-wide communications) to drive clarity and alignment.
• Define and maintain engineering success metrics and performance dashboards for senior leadership and the Board.
• Maintain a portfolio-level view of major engineering initiatives, flag risks early and standardise delivery frameworks.
• Optimise engineering tools, workflows and automation (including CI/CD and AI-driven tools) to increase velocity and decision quality.
• Lead horizontal cross-functional programs across Engineering, Product and Customer Success.
• Build, mentor and develop a globally distributed Engineering Operations and Program Management team, fostering accountability and data-driven decision making.

Skills

Engineering leadership

Technical PM

Strategy execution

Data analysis

KPI systems

AI innovation

Stakeholder management

Executive presence

High EQ

Tools

Jira

Confluence

GitHub

CI/CD

Job description

You’re a strategic operator who loves turning complex engineering organizations into high-performing, data-driven machines. In this role, you will shape the operating rhythm for an 800-person global engineering org in a high-growth SaaS environment, using metrics, portfolio visibility and AI-enabled tooling to drive predictable, high-quality delivery at scale. You’ll sit at the intersection of strategy, data, delivery and culture, giving senior leaders the insight and frameworks they need to make better decisions, faster.

You’ll own engineering performance dashboards and success metrics, optimise workflows and tools (Jira, Confluence, GitHub, CI/CD), and lead cross-functional initiatives that span Product, Design, QA and Customer Success. You’ll also build and mentor a globally distributed team, influence senior stakeholders and embed continuous improvement across the organisation. If you’re excited by high visibility, broad scope and meaningful impact, keep reading.

Here’s a breakdown of what you’ll do

• Architect and own the engineering operating cadence (QBRs, monthly business reviews, strategic planning, and org-wide communications) to drive clarity and alignment.
• Define and maintain engineering success metrics and performance dashboards, turning complex datasets into clear, actionable insights for senior leadership and the Board.
• Maintain a portfolio-level view of major engineering initiatives, flagging risks early and standardising delivery frameworks to improve predictability and quality.
• Optimise engineering tools, workflows and automation (including CI/CD and AI-driven tools) to increase velocity, reliability and decision quality.
• Lead horizontal, cross-functional programs (for example cloud migrations, GRC frameworks, GenAI adoption) that require alignment across Engineering, Product and customer-facing teams.
• Build, mentor and develop a globally distributed Engineering Operations and Program Management team, fostering a culture of accountability, continuous improvement and data-driven decision making.

These are the essentials you’ll need to get an interview

• 8-10+ years in Engineering Operations, software engineering leadership, Technical Program Management, transformation, strategy or business operations in a high-growth SaaS environment.
• Proven experience defining operational frameworks, delivery standards and KPI systems in a global organisation, with a focus on problem solving, programme scoping and execution.
• Strong understanding of SDLC, agile methodologies, CI/CD, DevOps and microservices architectures.
• Advanced analytical skills using tools such as Excel, Looker, Tableau or similar, with the ability to turn data into clear, executive-ready narratives and recommendations.
• Demonstrated experience driving AI-related innovation, from evaluating opportunities and implementing tools to influencing adoption and change at scale.
• Track record of improving engineering processes, delivery predictability and cross-functional alignment across distributed teams.
• Experience leading and developing teams, including managing 6+ FTEs across multiple geographies, with strong stakeholder management, executive presence and high EQ.

It would be great if you had these too

• Experience working in a private equity–backed SaaS company and navigating associated performance expectations and governance.
• Hands‑on experience with OKR frameworks and outcome-based planning in large product and engineering organisations.
• Relevant certifications (for example PMP, Agile, Lean) or equivalent practical experience in scaling operational excellence.

U.S pay range

$174,000 - $220,000 USD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

The role may require onsite presence at least 50% of the time. Hybrid model.

We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑by‑case basis, and eligibility should not be assumed for all opportunities.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.