Global Driver Operations Lead

Mapbox; San Francisco (CA); On-site; USD 142,800 - 193,200; Full time

Benefits offered by this job

Flexible work environment

Supportive healthcare

Parental leave

Job summary

Mapbox is seeking a Senior Manager of Driver Operations in San Francisco to build and scale a global driver operations program that enhances the quality of navigation products. In this role, you will oversee testing programs, lead a team, and ensure seamless technology performance. Candidates should have at least 5 years of experience in operations and a strong technical background, including SQL proficiency. The role offers a competitive salary range of $142,800 - $193,200 based on location and experience.

Qualifications

• 5+ years of operations and/or program management experience.
• Proven track record managing teams in field operations.
• Strong technical and analytical skills, including SQL.

Responsibilities

• Launch and manage global driver testing programs.
• Hire, train and lead a full-time Driver Operations team.
• Define KPIs and benchmark metrics for drive testing.

Skills

Operations management

Data analysis

SQL proficiency

Communication skills

Team leadership

Customer engagement

Job description

Mapbox is seeking a Senior Manager of Driver Operations in San Francisco to build and scale a global driver operations program that enhances the quality of navigation products. In this role, you will oversee testing programs, lead a team, and ensure seamless technology performance. Candidates should have at least 5 years of experience in operations and a strong technical background, including SQL proficiency. The role offers a competitive salary range of $142,800 - $193,200 based on location and experience.