Global Donor Trips & Engagement Manager

International Justice Mission; Virginia; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision

DC commuter and parking benefits

Retirement options

Paid leave 23 days + 12 holidays

Spiritual formation programs

Staff care resources

Job summary

International Justice Mission (IJM) is seeking a Philanthropy Program Manager to design and deliver high-impact donor trips that connect donors with our mission. This role coordinates North America trip requests, aligns with fundraising priorities, and drives scalable processes to enhance donor experiences while safeguarding participants.

The position is hybrid (onsite in DC area) or remote for non-local candidates, reporting to the Vice President, Fundraising Strategy, Strategic Partnerships.

Qualifications

• 8+ years of experience in donor relations, program management, operations, events, or project management
• Nonprofit and international experience strongly preferred
• Proven experience engaging major donors, executives, or key partners and designing high-impact relationships or experiential engagement strategies
• Ability to develop success metrics, evaluate outcomes, and use quantitative and qualitative insights to drive continuous improvement and strategic decision-making
• Demonstrated sensitivity and sound judgment when engaging with vulnerable populations, survivors of violence, and field teams, with a commitment to safeguarding and ethical storytelling practices
• Excellent written and verbal communication, facilitation, stakeholder management, and executive briefing skills
• Proficiency with Microsoft 365 (SharePoint, Teams, Planner/Project), Salesforce CRM, and budgeting tools
• Alignment with IJM's Christian mission and values, with the ability to thoughtfully integrate appropriate spiritual formation opportunities for guests

Responsibilities

• Strategy & Knowledge Development & Implementation: Build and maintain a cohesive trip calendar across regions and program themes; Apply a standardized prioritization framework to assess and rank trip requests; make accept/decline/defer decisions; Conduct regular capacity reviews with Global Resources and field leaders to calibrate feasible trip frequency and blackout periods.
• Front-End Intake & Internal Alignment: Serve as primary intake for all trip requests across our North America region; communicate timely decisions and rationale; Coordinate with Global Resources and field offices to assess trip feasibility, field capacity, and scheduling considerations, and facilitate transition to the North America trip project management team for detailed planning and execution; Align timing/content with NA fundraising strategy and executive priorities; provide quarterly visibility to stakeholders.
• Trip Design & Execution: Create and continuously improve scalable Vision Trips that align with fundraising objectives and field capacity; Design bespoke donor experiences in alignment with fundraising strategy, tailored to donor intent, donor journey, and desired advancement outcomes; Provide strategic oversight of the donor experience throughout the trip lifecycle, partnering with trip project managers responsible for registration, logistics, vendor management, guest communications, on-trip execution, and contingency planning.
• Networking & Partnership: Cultivate strong, trust-based relationships with Global Resources and field offices; Partner closely with Philanthropy and Mobilization teams on pre-trip framing, on-trip moments, and post-trip asks; Demonstrate sound judgment and cultural sensitivity when engaging with survivors of violence, vulnerable populations, and field teams, ensuring all donor-facing experiences align with IJM's safeguarding standards and ethical storytelling principles; Ensure compliance with safeguarding, security, legal, and communications standards.
• Measurement & Continuous Improvement: Develop and monitor metrics to evaluate trip effectiveness, donor engagement, field satisfaction, and advancement outcomes; Lead after-action reviews and apply insights to improve trip design, materials, processes, and donor experiences; and Spiritual Rhythms Participation in IJM’s community of spiritual formation.

Skills

Donor Relations

Program Management

Operations Leadership

Event Planning

Cross-Cultural Collaboration

Stakeholder Management

Tools

Microsoft 365

SharePoint

Teams

Planner/Project

Salesforce CRM

Budgeting Tools

Job description

International Justice Mission (IJM) is seeking a Philanthropy Program Manager to design and deliver high-impact donor trips that connect donors with our mission. This role coordinates North America trip requests, aligns with fundraising priorities, and drives scalable processes to enhance donor experiences while safeguarding participants.

The position is hybrid (onsite in DC area) or remote for non-local candidates, reporting to the Vice President, Fundraising Strategy, Strategic Partnerships.