Global Digital Ops Support Analyst — Procurement Apps SME

Swoon; Mossville (IL); On-site; USD 44,083 - 50,971; Full time

Benefits offered by this job

W2 + Benefits

Potential for Direct Hire

Job summary

A leading global manufacturing organization is looking for a Digital Operations Support Analyst to provide expert-level support and resolution for procurement and supply chain applications. The ideal candidate has over 5 years of experience in customer service and digital application support, with strong skills in problem-solving and communication. This role involves triaging incidents and supporting User Acceptance Testing (UAT) for new features.

Qualifications

• 5+ years in customer service or digital application support.
• Knowledge of Procurement and Supply Chain processes.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Serve as SPOC for digital applications, providing expert-level support.
• Triage and resolve incidents in ServiceNow, ensuring timely closure.
• Support User Acceptance Testing (UAT) for new features.

Skills

Customer service experience

Digital application support

Strong problem-solving skills

Time management

Communication skills

Education

Bachelor’s degree in a related field

Tools

Office 365

ServiceNow

Reporting tools

Job description

A leading global manufacturing organization is looking for a Digital Operations Support Analyst to provide expert-level support and resolution for procurement and supply chain applications. The ideal candidate has over 5 years of experience in customer service and digital application support, with strong skills in problem-solving and communication. This role involves triaging incidents and supporting User Acceptance Testing (UAT) for new features.