Global Digital Channel Operations Manager

Amazon Inc.; Arlington (VA); On-site; USD 80,000 - 141,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Digital Supply Chain Manager for Prime Video’s Linear Operations to orchestrate end-to-end channel lifecycle processes and metadata quality across global marketplaces. You will lead cross-functional teams, drive change, and implement automation to scale operations while delivering high-quality channel experiences.

The role emphasizes analytical thinking, ownership, and the ability to work in a fast-paced, global streaming environment across live sports,

Qualifications

• 3+ years of program or project management experience.
• Experience working cross-functionally with tech and non-tech teams.
• Experience defining and implementing process improvement initiatives using data and metrics.
• Strong verbal and written communication skills.
• Experience managing operational workflows at scale with measurable SLAs.

Responsibilities

• Work cross-functionally with product management, engineering, merchandising, operations, program teams, and external stakeholders to deliver and maintain linear channels on Prime Video across global marketplaces.
• Own the end-to-end channel lifecycle change pipeline, independently managing all production changes from intake through execution and post-change validation with minimal guidance.
• Drive metadata quality and partner escalation workflows, ensuring resolution within SLA targets and maintaining data completeness standards across all active stations.
• Establish goals, plans, and related metrics for program workstreams; track progress, identify risks, and operate through obstacles to achieve program objectives.
• Identify, prioritize, and implement process improvements and automation opportunities to reduce manual operational burden and scale workflows efficiently.
• Oversee a cross-functional team of associates executing operational workflows, owning capacity planning, training, standard operating procedure governance, and quality standards.
• Create and maintain reporting, dashboards, and operational metrics to illustrate progress against goals, support business reviews, and communicate status to leadership on a weekly and monthly basis.
• Serve as the primary point of contact for operational change requests, coordinating across internal teams and external partners to drive timely, high-quality execution.

Skills

Program/Project management

Cross-functional teamwork

Data-driven process improvement

Verbal and written communication

Operational workflows & SLAs

Job description

Amazon.com Services LLC is seeking a Digital Supply Chain Manager for Prime Video’s Linear Operations to orchestrate end-to-end channel lifecycle processes and metadata quality across global marketplaces. You will lead cross-functional teams, drive change, and implement automation to scale operations while delivering high-quality channel experiences.

The role emphasizes analytical thinking, ownership, and the ability to work in a fast-paced, global streaming environment across live sports,