Global Delivery Franchise Account Manager

Uber Technologies Inc.; Chicago (IL); On-site; USD 86,000 - 95,000; Full time

Job summary

Uber Technologies Inc. is seeking a Franchisee Account Manager to manage our most influential franchise merchant relationships for top brands in Chicago.

You will own a portfolio of high-value franchise groups and drive outcomes across acquisition, demand generation, and trip growth. In this role, you will build relationships with key decision-makers, communicate product value to secure marketing investment, and collaborate with cross-functional teams to deliver strategic partnerships.

Qualifications

• 4+ years of experience in account management, consultative sales, digital media, or business development.
• Strong consultative selling skills with a track record of managing complex partnerships and driving product adoption.
• Excellent communication, presentation, and relationship management skills across multiple levels of an organization.
• Proficient in using data and insights to inform strategy, influence stakeholders, and measure impact.
• Highly organized with strong pipeline management and the ability to balance short- and mid-term priorities.
• Proficiency in Salesforce and Excel.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Build relationships. Lead day-to-day interactions with key decision-makers within your managed book of franchise groups.
• Increase product adoption and secure marketing investment. Clearly communicate the value of our products with a lens of creativity to differentiate our offerings.
• Highlight key operational opportunities within your managed book of franchise groups and develop clear strategies to drive positive change.
• Partner with cross-functional teams. Be the voice of the customer and seamlessly navigate internal processes.
• Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships.
• Navigate difficult partner conversations and internal roadblocks.
• Bring your analytical A-game. Develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
• Participate and/or contribute to recurring business reviews, as required, highlighting progress and remaining opportunities and driving product adoption.

Skills

Account management

Consultative sales

Digital media

Business development

Relationship management

Data-driven decision making

Salesforce

Excel

Communication

Bachelor’s degree

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Excel

Job description

About the Role

As a Franchisee Account Manager, you will manage our most influential franchise merchant relationships for the largest brands in the world. You will be working closely with our existing team of Account Managers who have laid a strong relationship foundation with corporate brand teams. You will be responsible for the creation and development of relationships with key franchisee groups within these brands, to help them grow. You’ll own a portfolio of high-value franchise groups and drive outcomes across net acquisition, demand generation, and trip growth metrics.

What You'll Do

• Build relationships. Lead day-to-day interactions with key decision-makers within your managed book of franchise groups
• Increase product adoption and secure marketing investment. Clearly communicate the value of our products with a lens of creativity to differentiate our offerings
• Highlight key operational opportunities within your managed book of franchise groups and develop clear strategies to drive positive change
• Partner with cross-functional teams. Be the voice of the customer and seamlessly navigate internal processes
• Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
• Navigate difficult partner conversations and internal roadblocks
• Bring your analytical A-game. Develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
• Participate and/or contribute to recurring business reviews, as required, highlighting progress and remaining opportunities and driving product adoption

Basic Qualfications

• 4+ years of experience in account management, consultative sales, digital media, or business development
• Strong consultative selling skills, with a track record of managing complex partnerships and driving product adoption
• Excellent communication, presentation, and relationship management skills across multiple levels of an organization
• Proficient in using data and insights to inform strategy, influence stakeholders, and measure impact
• Highly organized with strong pipeline management and the ability to balance short- and mid-term priorities
• Proficiency in Salesforce and Excel
• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Experience with enterprise partnerships or working with franchise organizations in a consultative sales setting
• Background in food delivery, restaurant advertising, or third-party marketplaces
• Ability to build and execute joint business plans, prioritize growth initiatives, and align stakeholders around a strategic vision
• Fast-paced, adaptable mindset with a high degree of resourcefulness and ownership

For Chicago, IL-based roles: The total on-target earnings (OTE) range for this position is USD $122,143 - USD $135,714. The OTE includes a base salary range of USD $85,500 per year - USD $95,000 per year and an annualized cash variable incentive target of USD $36,643 - USD $40,714.

For New York City, NY-based roles: The total on-target earnings (OTE) range for this position is USD $135,714 - USD $151,429. The OTE includes a base salary range of USD $95,000 per year - USD $106,000 per year and an annualized cash variable incentive target of USD $40,714 - USD $45,429.

For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $135,714 - USD $151,429. The OTE includes a base salary range of USD $95,000 per year - USD $106,000 per year and an annualized cash variable incentive target of USD $40,714 - USD $45,429.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.