Global Deal Desk Specialist

PagerDuty; San Francisco (CA); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty is seeking a Deal Desk Specialist in San Francisco to streamline Lead-To-Cash with cross-functional partners. You will support sales with process changes, enablement, and accurate deal guidance, while maintaining high data quality and timely responses.

The role requires a Bachelor’s degree and 2+ years in Sales Operations or Deal Desk, with strong analytical skills and proficiency in SFDC CPQ. Hybrid work schedule with two days in the SF office is expected.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in Sales Operations, Sales Enablement or Deal Desk.
• Strong analytical skills and data-driven approach.

Responsibilities

• Serve as trusted advisor to Sales teams and build relationships across O2C processes.
• Educate Sales on process changes to improve performance and capacity.
• Train and mentor Deal Desk team members for excellent customer support.
• Handle intake and triage of SFDC Queue.
• Prioritize workload and respond with urgency.
• Identify opportunities for sales process improvements and enablement.
• Provide deal support with manual order forms, guidance, and reporting.
• Resolve issues that could delay deals and escalate when needed.
• Document and drive data quality across sales processes.
• Support new sales programs and initiatives.

Skills

Sales operations

Deal desk experience

Data analysis

Education

Bachelor's degree

Tools

SFDC CPQ

Google

Microsoft Office

Job description

PagerDuty is seeking a Deal Desk Specialist in San Francisco to streamline Lead-To-Cash with cross-functional partners. You will support sales with process changes, enablement, and accurate deal guidance, while maintaining high data quality and timely responses.

The role requires a Bachelor’s degree and 2+ years in Sales Operations or Deal Desk, with strong analytical skills and proficiency in SFDC CPQ. Hybrid work schedule with two days in the SF office is expected.