Global Customer Support Intern- Summer 2027

ABB; Fort Smith (AR); Hybrid; USD 28,000 - 47,000; Full time

Job summary

ABB in Fort Smith, AR invites interns to gain practical experience across projects, performing tasks under direction and expanding skills. You will support sales operations, collaborate with cross-functional teams, and contribute to data-driven decision making through Power BI reports.

The internship emphasizes learning through hands-on tasks, real project exposure, and opportunities to advance personal and professional growth within ABB.

Qualifications

• Currently enrolled in a bachelor’s or master’s degree program in a related field in the United States.
• Must have reliable transportation to the worksite and be legally authorized to work in the United States.
• Strong analytical, organizational and communication skills.

Responsibilities

• Support ABB’s operations and coordinate with teams to ensure timely project completion.
• Leverage customer insights to identify suitable solutions and drive project results.
• Participate in team meetings and collaborative sessions.
• Seek feedback from the supervisor to improve performance and skills.
• Assist in developing and standardizing SOPs for sales support processes.
• Create and maintain Power BI reports to track KPIs and enable data-driven decisions.

Skills

Critical thinking

Time management

Multitasking

Collaboration

Education

Bachelor’s or Master’s in Business/Data Analytics/Supply Chain

Tools

Power BI

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Supervisor

As an intern, you will have the opportunity to gain practical experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your skills by supporting ABB’s operations and enhancing personal education/employment opportunities.

The work model for the role is onsite/hybrid in Fort Smith, AR.

You will be mainly accountable for:

• Collaborating with various teams to support ABB’s operations, ensuring effective coordination and timely project completion within the defined timelines.
• Leveraging insights about customer needs and ABB’s offerings to identify suitable solutions for clients, leading to project results that meet customer expectations.
• Participating in team meetings, brainstorming sessions, and other collaborative efforts.
• Seeking feedback and guidance from manager and team members to improve performance and skills.
• Assist in the development, documentation, and standardization of Standard Operating Procedures (SOPs) for sales support processes.
• Create and maintain Power BI reports to track key performance metrics and support data-driven decision-making.

Qualifications for the role

• Currently enrolled in a bachelor's or master’s degree program in Business, Data Analytics, Supply Chain, or a related field in the United States.
• Intern must have reliable transportation to and from the worksite.
• Must be legally authorized to work in the United States without company sponsorship now and in the future.
• Utilize critical thinking skills to analyze complex situations and develop strategic solutions.
• Effectively organize and prioritize tasks to meet deadlines.
• Exhibit the capability to manage several tasks at once while maintaining high standards of quality.
• Collaborate with team members to convey ideas, share information, and provide updates on project progress.

Why ABB?

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affinity Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinity Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Internships at ABB within the United States are not eligible for company-sponsored medical benefits, 401(k) contributions, or paid time off.

The hourly rate is determined by things such as the successful applicant’s qualifications, graduation year and experience. This position is expected to pay between $20 - $34 per hour.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.