Global Customer Support Intern- Summer 2027

BlackBerry Inc.; Fort Smith (AR); Hybride; USD 28 000 - 47 000; Plein temps

Résumé du poste

ABB in the United States offers an internship in Sales Support, onsite/hybrid in Fort Smith, AR. You will gain practical experience by supporting ABB’s operations and developing data analytics skills, including SOP documentation and cross-team collaboration.

You will create Power BI reports to track KPIs, assist in standardizing sales support processes, and learn from your manager and colleagues while pursuing a business, data analytics, or supply chain degree.

Qualifications

• Currently enrolled in a bachelor’s or master’s degree program in Business, Data Analytics, Supply Chain, or related field in the United States.
• Must be legally authorized to work in the United States without sponsorship.
• Reliable transportation to and from the worksite and ability to balance coursework.

Responsabilités

• Collaborate with cross-functional teams to support ABB’s operations and project timelines.
• Develop, document, and standardize SOPs for sales support processes.
• Create and maintain Power BI reports to track key performance metrics.

Connaissances

Power BI

SOP development

Team collaboration

Critical thinking

Time management

Formation

Bachelor's or Master's in Business/Data Analytics/Supply Chain

Outils

Power BI

MS Office

Description du poste

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Support Supervisor__As an intern, you will have the opportunity to gain practical experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your skills by supporting ABB’s operations and enhancing personal education/employment opportunities.The work model for the role is onsite/hybrid in Fort Smith, AR.You will be mainly accountable for:Collaborating with various teams to support ABB’s operations, ensuring effective coordination and timely project completion within the defined timelines.Leveraging insights about customer needs and ABB’s offerings to identify suitable solutions for clients, leading to project results that meet customer expectations.Participating in team meetings, brainstorming sessions, and other collaborative efforts.Seeking feedback and guidance from manager and team members to improve performance and skills.Assist in the development, documentation, and standardization of Standard Operating Procedures (SOPs) for sales support processes.Create and maintain Power BI reports to track key performance metrics and support data-driven decision-making.Qualifications for the role:Currently enrolled in a bachelor's or master’s degree program in Business, Data Analytics, Supply Chain, or a related field in the United States.Intern must have reliable transportation to and from the worksite.Must be legally authorized to work in the United States without company sponsorship now and in the future.Utilize critical thinking skills to analyze complex situations and develop strategic solutions.Effectively organize and prioritize tasks to meet deadlines.Exhibit the capability to manage several tasks at once while maintaining high standards of quality.Collaborate with team members to convey ideas, share information, and provide updates on project progress.Why ABB?What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.Internships at ABB within the United States are not eligible for company-sponsored medical benefits, 401(k) contributions, or paid time off.The hourly rate is determined by things such as the successful applicant’s qualifications, graduation year and experience. This position is expected to pay between $20 - $34 per hour.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.