Global Customer Success & Logistics Coordinator

Novus International, Inc.; Chesterfield (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Novus International, Inc. is seeking a NORAM Master Data Coordinator to manage customer master data, support Order-to-Cash, and ensure 100% service level for bulk and specialty product orders. You will use SAP and our logistics tools to track orders from receipt to invoicing.

The role requires English fluency, 2+ years in customer service/supply chain, and strong data governance and communication skills. Travel about 10% may be involved.

Qualifications

• Bachelor’s degree preferred but not required, and/or 2+ years of customer service experience and supply chain knowledge.
• Knowledge of domestic and international order fulfillment process (Order-To-Cash) and document handling.
• Experience with computerized order processing and business systems (SAP strongly preferred).
• Experience with Microsoft Office (Outlook, Excel, Word, etc.).
• Experience with basic accounting principles.

Responsibilities

• Responsible for Premium Services management, ensuring customer and sales manager accounts are managed correctly.
• Manage the Customer Master Data Governance submission process to ensure accurate and timely entry of Customer Master Data as part of Novus's Order-to-Cash process.
• Utilize Novus's propriety vendor managed software system as a proactive tool to create value for Novus, monitor customer inventory and schedule deliveries with a goal of achieving a 100% service level.
• Analyze daily exception reports and take appropriate and accurate follow-up action to ensure proper management of customer inventory.
• Complete Delivery Weight Assurance (DWA) for bulk customer orders within 24 hours of delivery of orders with final delivery amounts within the accepted tolerance.
• Complete DWA's for orders with final delivery amounts outside the accepted tolerance within 72 hours, including the weight discrepancy weight investigation.
• Perform accurate and timely entry of specialty product orders into Novus's integrated business software, SAP, on the day or order receipt, tracking from receipt through delivery, maintenance and final invoicing, achieving an order entry accuracy rate of 95%.
• Ensure order confirmations are promptly sent to customers with correct pricing, materials, quantities, delivery/pickup dates, billing and shipping information.
• Utilize order-to-cash system reports and proprietary logistics tracking websites daily to ensure customer specialty product orders are delivered to the customer within regional key performance indicators.
• Support the NORAM Master Data Coordinator by ensuring prompt and accurate data governance requests as they pertain to Novus customers.
• Support the sales force with a same-day response to requests for customer information, order status, product concerns or availability, and product shipping documentation as needed.
• Compliance with the Novus Integrity System (NIS), Novus Management System (NMS), and all policies related to position assignment.

Skills

Problem solving

Interpersonal skills

Attention to detail

Education

Bachelor’s degree (preferred)

Tools

SAP

Microsoft Office

Job description

Novus International, Inc. is seeking a NORAM Master Data Coordinator to manage customer master data, support Order-to-Cash, and ensure 100% service level for bulk and specialty product orders. You will use SAP and our logistics tools to track orders from receipt to invoicing.

The role requires English fluency, 2+ years in customer service/supply chain, and strong data governance and communication skills. Travel about 10% may be involved.