Global Customer Marketing Manager

Taxbit; San Francisco (CA); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Equity (RSUs)

401(k) with crypto

Hybrid work model

Paid parental leave

Discretionary time off

Team lunches

Job summary

Taxbit is hiring a Global Customer Marketing Manager to build and scale our customer marketing function worldwide. You will partner with Sales, Customer Success, and SMEs to turn customer engagement into powerful narratives, references, and market credibility.

The role blends strategic thinking with hands-on execution, leveraging AI tools to accelerate output across crypto, fintech, and financial services sectors, in a hybrid work model.

Qualifications

• 3+ years of enterprise B2B marketing experience, with a focus on customer marketing or content marketing in fintech.
• Proven ability to develop compelling customer narratives that translate complex products into clear business value.
• Strong cross-functional collaboration with Sales, Customer Success, and SMEs.
• Excellent writing, storytelling, and content development with clarity.
• Ability to operate strategically and tactically in a fast-paced, high-growth environment.

Responsibilities

• Build and own Taxbit’s customer marketing strategy, including storytelling, advocacy, and reference programs.
• Leverage AI to scale customer marketing output with minimal headcount growth.
• Develop high-impact customer stories (case studies, testimonials) showing ROI.
• Collaborate with Sales, Customer Success, and other teams to source champions and activate them globally.
• Create compelling customer content for key verticals (crypto, fintech, marketplaces, financial institutions).
• Use AI tools to speed up content drafting and personalization while preserving brand voice.
• Support customer-led events, webinars, and roundtables to showcase success.

Skills

Enterprise B2B marketing

Customer marketing

Storytelling

Cross-functional collaboration

Writing skills

Strategic & tactical

Fintech familiarity

Project management

Job description

Company

Founded by CPAs, tax attorneys, and engineers, Taxbit is the leading innovator automating global tax reporting for the digital economy. Taxbit's AI-enabled platform streamlines compliance related to digital assets, payments, and other financial transactions. Its unique combination of deep subject matter expertise and AI-forward technology have made it a fast-growing disruptor trusted by the world's leading fintechs, marketplaces, digital asset players, Big 4 accounting firms, traditional enterprises, and government agencies. Backed by top-tier Silicon Valley VCs, Taxbit's team is located across offices in San Francisco, New York, Seattle, Salt Lake City, London, Madrid, and Singapore.

Opportunity for Impact

Taxbit is seeking a Global Customer Marketing Manager to build and scale our customer marketing function globally. As a critical player in our marketing strategy, you will engage our customers worldwide, and amplify Taxbit’s position as the trusted partner for global tax compliance. You will work closely with Sales, Customer Success and Subject Matter Experts, to bring together customers, industry influencers, regulators, and domain experts into a cohesive international community that drives engagement and insights. The ideal candidate is both strategic and hands‑on, capable of building programs from the ground up while also translating customer engagement into high-impact storytelling, references, and market credibility.

Key Responsibilities

• Build and own Taxbit’s customer marketing strategy, including customer storytelling, advocacy, and reference programs
• Leverage AI tools to scale customer marketing output without proportional headcount growth
• Identify and develop high-impact customer stories (case studies, testimonials, success narratives) that clearly articulate business value and ROI
• Partner closely with Sales and Customer Success and other departments to source customer champions and activate them across the buyer journey (references, events, content, and co-marketing) on a global scale
• Create compelling, sales-ready customer content tailored to key verticals (crypto, fintech, marketplaces, traditional financial institutions)
• Proficient with AI tools to speed up content drafting and personalization without sacrificing quality or brand voice
• Support customer-led events, panels, webinars, and roundtables to showcase customer success and strengthen market credibility
• Partner with Growth Marketing to ensure customer content is effectively integrated across campaigns and digital channels worldwide
• Track and measure the effectiveness of customer marketing initiatives across different regions, adjusting strategies as necessary to drive pipeline growth, deal velocity, and expansion
• Build strong relationships with key customers globally and serve as a trusted partner in shaping customer narratives and strategies

Required Qualifications

• 3+ years of experience in enterprise B2B marketing, with a focus on customer marketing or content marketing preferably in fintech
• Proven ability to develop compelling customer narratives that translate complex products into clear business value
• Strong cross-functional collaboration skills, with experience partnering closely with Sales, Customer Success, and Subject Matter Experts
• Excellent writing, storytelling, and content development skills with a bias for clarity and simplicity
• Ability to operate both strategically and tactically in a fast‑paced, high‑growth environment
• Familiarity with the digital asset, fintech, or financial services ecosystem is strongly preferred
• Strong project management skills with the ability to manage multiple priorities and stakeholders

Compensation

The base salary range for this role is $115,000 - $150,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.

Benefits & Perks

• Competitive cash compensation (based on experience)
• Equity (RSUs)
• Competitive benefits package
• A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more
• Hybrid working model: 3 days in-office, 2 days WFH/flexible
• Monday team lunches, snacks and drinks
• Discretionary Time Off - enjoy the flexibility to rest, refuel, and recharge
• Paid parental leave to bond with your child
• Fertility Benefit
• Autonomous work and flexibility in how work is performed

Taxbit in the News

• Bybit Collaborates with Taxbit to Ensure Seamless Financial Compliance for Global and EU Users
• Taxbit Expands Global Platform to Power CARF/DAC8 Compliance at Scale
• Taxbit Unveils Industry-First Global Reporting Platform, Bridging Digital and Traditional Finance
• Taxbit Wins the Digital Banker’s 2025