Global Customer Experience Director - AI-Driven O2C Leader

Ladders; Camarillo (CA); Híbrido; USD 200.000 - 220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work with 4 days on-site

Access to AI & automation tools

Strategic role in Revenue Operations

Career advancement within growing org

Descripción de la vacante

Ladders is seeking a Director of Customer Experience in Camarillo, CA to lead global CX strategy focused on order-to-cash, distributor relations, and service excellence. You’ll unify processes, data and tools to improve efficiency, scale, and customer satisfaction across a global environment.

Ideal candidates have 10–15 years in CX leadership within large electronics/semiconductor settings, plus 5+ years managing multi-regional teams, with strong ERP/Salesforce experience and a track record in

Formación

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• MBA preferred for strategic leadership in CX initiatives.
• 10–15 years leading customer service or CX in large semiconductor/electronics environments.
• 5+ years managing global or multi-regional teams (NA/EMEA/APAC).
• Proven track record in order-to-cash processes and KPI/SLA ownership.
• Experience with ERP systems (SAP/Oracle) and Salesforce for order mgmt & data extraction.
• Experience applying automation and AI to boost efficiency.

Responsabilidades

• Launch and manage a structured Voice of the Customer and partner program for strategic accounts.
• Design and implement a tiered service model for different customer segments.
• Unify processes and systems into a global CX playbook.
• Own and optimize order-to-cash performance metrics with a comprehensive scorecard.
• Leverage AI and RPA to automate routine tasks and enhance self-service capabilities.
• Ensure accurate and timely reporting for distributor partners.
• Collaborate cross-functionally to integrate customer health data into forecasting and planning.
• Lead and develop a global team of CX Specialists with clear career progression.

Conocimientos

CX leadership

global team leadership

strategic planning

AI & RPA awareness

customer-centric mindset

Educación

Bachelor’s degree in Business / related field

MBA preferred

Herramientas

SAP

Oracle

Salesforce

Descripción del empleo

Ladders is seeking a Director of Customer Experience in Camarillo, CA to lead global CX strategy focused on order-to-cash, distributor relations, and service excellence. You’ll unify processes, data and tools to improve efficiency, scale, and customer satisfaction across a global environment.

Ideal candidates have 10–15 years in CX leadership within large electronics/semiconductor settings, plus 5+ years managing multi-regional teams, with strong ERP/Salesforce experience and a track record in