Global Customer Data Steward for Governance & Quality

KION Business Services Polska; Grand Rapids (MI); On-site; USD 85,000 - 124,000; Full time

Job summary

Dematic is seeking a Customer Data Steward to manage customer master data integrity across regions. You will implement governance policies, define data quality rules, and support MDG-related activities to improve reporting and processes.

The role collaborates with Data Object Owners and local users, requiring strong communication and the ability to work across time zones. Travel up to 10% may be needed.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• Experience managing customer data within ERP (preferably SAP) and MDG environments.
• Strong data quality and governance knowledge.
• Ability to prioritize and project manage deliverables for the role in a matrix environment.
• Excellent communication and analytical skills in cross-functional settings.
• Ability to work across time zones with international teams.
• Willingness to travel up to 10%.

Responsibilities

• Implement and enforce customer data governance policies and standards across regional/local entities.
• Support the Data Object Owner in defining governance rules and harmonization initiatives.
• Define and monitor customer data quality rules; conduct regular audits and cleansing.
• Support the Data Quality Manager in analyzing issues and driving improvements.
• Support creation, updates, and corrections of customer master data.
• Ensure proper classification, hierarchy, and consistency in customer records.
• Manage MDG-related support requests, align with application engineers, and support business-side resolution.
• Provide access support and onboarding for customer data tools.
• Coordinate with Key Users to deliver training and support for local teams.
• Represent regional/local business requirements in global data initiatives.

Skills

Data governance

Analytical skills

Communication skills

Cross-functional collaboration

Time zone coordination

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

SAP ERP

MDG

Job description

Dematic is seeking a Customer Data Steward to manage customer master data integrity across regions. You will implement governance policies, define data quality rules, and support MDG-related activities to improve reporting and processes.

The role collaborates with Data Object Owners and local users, requiring strong communication and the ability to work across time zones. Travel up to 10% may be needed.