Customer Data Steward

KION Business Services Polska; Grand Rapids (MI); On-site; USD 85,000 - 124,000; Full time

Job summary

Dematic is seeking a Customer Data Steward to manage customer master data integrity across regions. You will implement governance policies, define data quality rules, and support MDG-related activities to improve reporting and processes.

The role collaborates with Data Object Owners and local users, requiring strong communication and the ability to work across time zones. Travel up to 10% may be needed.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• Experience managing customer data within ERP (preferably SAP) and MDG environments.
• Strong data quality and governance knowledge.
• Ability to prioritize and project manage deliverables for the role in a matrix environment.
• Excellent communication and analytical skills in cross-functional settings.
• Ability to work across time zones with international teams.
• Willingness to travel up to 10%.

Responsibilities

• Implement and enforce customer data governance policies and standards across regional/local entities.
• Support the Data Object Owner in defining governance rules and harmonization initiatives.
• Define and monitor customer data quality rules; conduct regular audits and cleansing.
• Support the Data Quality Manager in analyzing issues and driving improvements.
• Support creation, updates, and corrections of customer master data.
• Ensure proper classification, hierarchy, and consistency in customer records.
• Manage MDG-related support requests, align with application engineers, and support business-side resolution.
• Provide access support and onboarding for customer data tools.
• Coordinate with Key Users to deliver training and support for local teams.
• Represent regional/local business requirements in global data initiatives.

Skills

Data governance

Analytical skills

Communication skills

Cross-functional collaboration

Time zone coordination

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

SAP ERP

MDG

Job description

The Customer Data Steward plays a critical role in managing customer master data integrity across regions. This position ensures customer data aligns with business rules, supports governance initiatives, and contributes to accurate reporting and process efficiency. The role acts as a liaison between the Customer Data Object Owner and local users and provides support with customer data standards, quality initiatives, and MDG-related activities.

We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $84,750 - $124,300 at the time of posting.

Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you will do in this role:

• Implement and enforce customer data governance policies and standards across regional/local entities.
• Support the Data Object Owner in defining governance rules and harmonization initiatives.
• Define and monitor customer data quality rules; conduct regular audits and cleansing.
• Support the Data Quality Manager in analyzing issues and driving improvements.
• Support creation, updates, and corrections of customer master data.
• Ensure proper classification, hierarchy, and consistency in customer records.
• Manage MDG-related support requests, align with application engineers, and support business-side resolution.
• Provide access support and onboarding for customer data tools.
• Coordinate with Key Users to deliver training and support for local teams.
• Represent regional/local business requirements in global data initiatives.

What we are looking for:

• Bachelor’s degree in Business, Information Systems, or related field.
• Experience managing customer data within ERP (preferably SAP) and MDG environments.
• Strong data quality and governance knowledge.
• Ability to prioritize and project manage important deliverables for the role in a matrix environment.
• Excellent communication and analytical skills in cross-functional settings.
• Ability to work across time zones with international teams.
• Willingness to travel up to 10%.

KION brands keep the world moving – globally, regionally, and locally.

KION is the Supply Chain Solutions Company.

With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered.

KION offers its customers the full spectrum of solutions to make their supply chains future-ready.

Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment.

Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution.

Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence.

Together, we create the magic of supply chain solutions.

Join our team – Push it forward.