Global Customer Care Specialist - Proactive Chat Support

Preply; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Preply is a global learning platform focused on helping learners connect with great tutors. As a Customer Support Specialist, you’ll handle live chats, emails, and social messages to resolve issues quickly and clearly, ensuring a positive experience for users.

You’ll work with product teams, share customer feedback, and operate in a fast-paced, 24/7 environment with rotating shifts. Fluency in English, strong written and verbal communication, and a customer‑centric mindset are essential to help

Qualifications

• Previous experience providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal skills.
• Ability to understand customer’s needs.
• Ability to work in teams.
• Customer-centric, empathetic mindset with excellent listening skills.

Responsibilities

• Answer customers’ questions and resolve issues they may be facing.
• Identify problem areas and flag to the concerned team.
• Ensure customer satisfaction and collect & track user feedback.
• Work closely with product teams to resolve issues and share customer feedback.

Skills

Live chat support

English proficiency

Technical skills

Written communication

Verbal communication

Job description

Preply is a global learning platform focused on helping learners connect with great tutors. As a Customer Support Specialist, you’ll handle live chats, emails, and social messages to resolve issues quickly and clearly, ensuring a positive experience for users.

You’ll work with product teams, share customer feedback, and operate in a fast-paced, 24/7 environment with rotating shifts. Fluency in English, strong written and verbal communication, and a customer‑centric mindset are essential to help