Chat-First Customer Care Specialist — Global Support

Preply; United States; Hybrid; USD 22,000 - 36,000; Full time

Benefits offered by this job

Rotating schedule

Training & support

Written communication only

Dynamic environment

Job summary

Preply is expanding its Customer Support Squad and seeks supportive, detail-oriented professionals fluent in English to assist learners worldwide. You’ll handle written inquiries through chats, emails, and social channels, identify issues, and collaborate with product teams to improve the user experience.

Join a fast-paced, globally connected team focused on growth and impact. Expect a dynamic, rotating schedule with 24/7 coverage and strong emphasis on customer-centric problem solving.

Qualifications

• Fluent English is required for written chats and customer interactions.
• Strong written communication skills with attention to detail.
• Ability to work in teams and collaborate with product teams.
• Good analytical skills to identify issues and track feedback.
• Demonstrated proactive problem-solving for customer inquiries.

Responsibilities

• Answer customers’ questions and resolve issues via chats, emails, and social media.
• Identify problem areas and flag them to the relevant team.
• Ensure customer satisfaction and collect user feedback.
• Collaborate with product teams to relay customer insights.

Skills

Fluent English

Written communication

Teamwork

Analytical skills

Proactive solutions

Job description

Preply is expanding its Customer Support Squad and seeks supportive, detail-oriented professionals fluent in English to assist learners worldwide. You’ll handle written inquiries through chats, emails, and social channels, identify issues, and collaborate with product teams to improve the user experience.

Join a fast-paced, globally connected team focused on growth and impact. Expect a dynamic, rotating schedule with 24/7 coverage and strong emphasis on customer-centric problem solving.