[Global CS] Senior Field Application Engineer – Global

DEEPX; San Jose (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

DeepX Co., Ltd. in San Jose, CA seeks a Technical Support & Consulting specialist to engage with customers, understand their NPU requirements, and provide expert guidance on software and hardware for edge AI devices.

You will lead product demonstrations and workshops, create training materials, and resolve technical issues. Collaborate with R&D to improve documentation and product performance for real-world deployments across global customers.

Qualifications

• BS or MS in computer science, electronics engineering, or a related discipline.
• Experience with TensorFlow, PyTorch, and ONNX.
• Hands-on experience with embedded systems, SoCs, or hardware development.
• Strong analytical and problem-solving abilities.
• Excellent communication with customers and internal teams.
• Keen interest in learning new technologies and adapting to rapid change.

Responsibilities

• Engage with customers to understand technical requirements, offering guidance and in-depth support for NPU products and software.
• Lead product demonstrations and technical workshops, and create training materials for customers.
• Investigate technical challenges from customer feedback, diagnose root causes, and propose practical solutions to optimize product performance.
• Collaborate with R&D and product teams to refine offerings and develop detailed technical documentation.
• Analyze emerging global trends and advance innovation in the AI semiconductor space.

Skills

Deep learning frameworks

Communication skills

Analytical problem solving

Learning agility

Embedded systems exposure

Education

BS/MS degree in CS or Electronics Engineering

Tools

TensorFlow

PyTorch

ONNX

Job description

Frontier of On-device AI Semiconductors for Everyone, Everywhere

About DeepX Co., Ltd.

DEEPX is a forward-thinking Series D startup architecting the infrastructure for the Physical AI era.

By delivering the world’s most energy-efficient NPU technology, we are solving the critical power and heat challenges of Generative AI to bring super-intelligence to every device, everywhere.

Our global leadership is validated by our record-breaking recognition as a multi-year CES Innovation Award honoree (2024 & 2026) and being named the 2024 Frost & Sullivan Company of the Year in the NPU sector. With an enterprise value approaching 1 trillion KRW, DEEPX offers a unique pre-IPO opportunity to join a market leader defining the new industry standard for the $70B AI semiconductor market.

We are currently scaling toward mass production of our flagship DX-M1 (Samsung 5nm) with over 50 global projects scheduled for 2026, while engineering next-generation 2nm solutions to support 100B parameter Large Language Models (LLM) at the edge.

If you want to be part of world-class innovation? Please talk with us.

Explore our journey: The DEEPX White Paper.

Frost & Sullivan, 2024 Company of the Year in the NPU sector!

Check out how Frost & Sullivan, famous for predicting the emergence of future global companies like Tesla and Google, evaluated DeepX!

If you want to know more about DeepX's business, check out the DeepX white paper!

Responsibilities

• Technical Support & Consulting: Engage with customers to understand their technical requirements, offering expert guidance and in-depth support for NPU products and associated software.
• Product Demonstrations & Training: Lead engaging product demonstrations and technical workshops, while also creating comprehensive training materials tailored to customer needs.
• Issue Resolution & Continuous Improvement: Investigate technical challenges based on customer feedback, diagnose root causes, and propose practical solutions to optimize product performance.
• Internal Collaboration: Collaborate closely with R&D and product development teams at our headquarters to refine products, develop detailed technical documentation, and suggest enhancements.
• Technology Research & Strategy: Support the development of differentiated technical strategies by analyzing emerging global trends, competitor activities, and advancing innovation in the AI semiconductor space.

Qualifications

• BS or MS degree in computer science, Electronics Engineering, or a related discipline.
• Solid experience with deep learning frameworks, including TensorFlow, PyTorch, and ONNX.
• Ideally, hands-on experience with embedded systems, SoCs, or hardware-related development and support.
• Strong analytical and problem-solving abilities to address complex technical challenges.
• Excellent communication skills to collaborate effectively with customers and internal teams.
• A keen interest in learning new technologies and a proven ability to adapt to rapidly evolving landscapes.

Preferred Qualifications

• Experience in AI, machine learning, or deep learning projects with a focus on real-world applications.
• Expertise in technical support or consulting, particularly for computing devices like NPUs or GPUs.
• Experience collaborating with global clients, and proficiency in additional languages such as Korean or Chinese.
• Experience in creating technical documentation, leading seminars, and facilitating workshops.