Global CRM Coordinator

Jobtailor; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Olaplex is seeking a Marketing Operations professional to own end-to-end campaign execution in Klaviyo and manage the CRM calendar across global teams.

You will collaborate with Creative and cross-functional partners to ensure assets are on-brand, technically sound, and delivered on schedule, while supporting strategic initiatives like testing and segmentation.

Qualifications

• 1-3 years of experience in Marketing Operations, CRM, or ecommerce.
• Proficiency in Klaviyo (or similar: Attentive, Braze) is required.
• Experience with Shopify is a plus.
• Strong organizational and project management abilities.
• Ability to manage multiple deadlines in a fast-paced corporate environment.
• A passion for the beauty industry and the Olaplex mission.

Responsibilities

• End-to-End Campaign Execution: Build, QA, and deploy global email and SMS campaigns in Klaviyo.
• Operational Calendar Management: Maintain the Global CRM calendar and align cross-functional teams.
• Creative Liaison: Brief campaigns with Creative to ensure assets are best-in-class and on schedule.
• Strategic Support: Assist with A/B testing, segmentation logic, and onboarding new platform features.

Skills

Klaviyo proficiency

Organizational skills

Project management

Cross-functional collaboration

Tools

Shopify

Job description

End-to-End Campaign Execution: Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo. You will ensure every link, asset, and segment is perfect before hitting "send"

Operational Calendar Management: Maintain the Global CRM business calendar, acting as the primary point of contact to ensure alignment across cross-functional departments

Creative Liaison: Support the briefing process for new campaign ideas. You'll work closely with the Creative team to ensure assets are "best-in-class," technically sound, and delivered on schedule

Strategic Support: Assist the broader CRM team with the deployment of strategic initiatives, including A/B testing, segmentation logic, and the onboarding of new platform features

Requirements

• 1-3 years of experience in Marketing Operations, CRM, or eCommerce
• Proficiency in Klaviyo (or similar: Attentive, Braze) is a must
• Experience with Shopify a plus
• Exceptional organizational and project management skills
• Ability to manage multiple deadlines in a high-growth, fast-paced corporate environment
• A passion for the beauty industry and the Olaplex mission