Global Consumer Insights & Brand Integration Lead

Colgate; Piscataway Township (NJ); Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

Colgate-Palmolive is seeking a Global Consumer Affairs Brand Integration Specialist to serve as the main link between Consumer Affairs and cross‑functional teams worldwide. You will translate global initiatives into consumer care plans, manage training content, and develop data capture and reporting standards while advancing VOC and CSAT programs.

You will collaborate with Marketing, R&D, and Supply Chain to ensure consumer insights shape business decisions, while upholding regulatory compliance

Qualifications

• Bachelor’s degree.
• 4+ years of relevant work experience in data analytics and visualization, VOC reporting, Consumer Affairs/Customer service, or Consumer Insights.
• Experience in storytelling, data interpretation and data visualization abilities (tools like DOMO, Sigma and Snowflake).
• Proficiency in Google Suite: sheets, slides etc, excel (formulas, pivot tables).

Responsibilities

• Serve as liaison between Consumer Affairs and global teams, including Marketing, CDO, R&D, and Supply Chain.
• Translate global initiatives into worldwide consumer care plans and training development.
• Oversee VOC program and CSAT program, driving improvements and standards.
• Develop reporting, data capture standards, and reference materials for global use.
• Ensure compliance with global SOPs, data protection and regulatory requirements.

Skills

Data analytics

Data visualization

Voice of Consumer Reporting

Consumer Affairs

Consumer insights

DOMO

Sigma

Snowflake

Google Sheets

Excel

Education

Bachelor’s degree

Tools

SQL

Job description

Colgate-Palmolive is seeking a Global Consumer Affairs Brand Integration Specialist to serve as the main link between Consumer Affairs and cross‑functional teams worldwide. You will translate global initiatives into consumer care plans, manage training content, and develop data capture and reporting standards while advancing VOC and CSAT programs.

You will collaborate with Marketing, R&D, and Supply Chain to ensure consumer insights shape business decisions, while upholding regulatory compliance