Global Community Architect for Knowledge & Learning

Thornton Tomasetti; Chicago (IL); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Thornton Tomasetti is seeking a Community Manager to run the CoP program across offices, practice areas, and remote staff. You will design governance, support leaders, and ensure measurable knowledge creation and impact.

You will enable communities, coordinate budgets, and drive learning and development through CoP activities and events. Strong collaboration and content skills are essential for success in this role.

Qualifications

• Bachelor's degree in engineering, architecture, information science, or related field.
• Five+ years in community management or knowledge management.
• Experience building networks in decentralized organizations such as Communities of Practice.
• Ability to work effectively with senior technical professionals and subject matter experts.
• Experience turning tacit knowledge into clear, actionable content like playbooks, guidance, training, or standards.
• Strong writing, editing, facilitation, presentation, and storytelling skills.
• Experience with Teams, SharePoint, LumApps, and enterprise search/Glean; quick to learn TT's ecosystem.
• Strong organizational and project-management skills across time zones.
• Collaborative, service-oriented mindset with a track record of enabling knowledge sharing.

Responsibilities

• Define and maintain a firmwide CoP strategy and governance.
• Own the CoP operating model ensuring self-organization with clear purpose and business relevance.
• Define governance for CoP creation, dormancy, and retirement; establish leader roles and content ownership.
• Maintain an authoritative roster of active/dormant CoPs, leaders, and sponsors.
• Support 40+ CoPs with clear purpose and annual goals aligned to TT strategy.
• Coach CoP Leaders, clarify priorities, and support succession.
• Relaunch or sunset dormant communities and manage leader transitions.
• Design and deliver an annual CoP Leaders’ Summit and cross-CoP forums.
• Increase awareness and participation across offices, regions, and remote staff.
• Develop CoP-focused communications and campaigns.
• Integrate CoP activities into training and onboarding programs.
• Establish content governance across CoP spaces and ensure reusable outputs.
• Document outcomes and lessons learned from CoP experiments.

Skills

Community management

Knowledge management

Learning & development

Professional services ops

Cross-functional work

Stakeholder engagement

Content creation

Facilitation

Storytelling

Project management

Data-driven decisions

Education

Bachelor's degree in engineering/architecture/info science or related field

Five+ years experience in community/knowledge management

Tools

Microsoft Teams

SharePoint

LumApps

Glean

Job description

Thornton Tomasetti is seeking a Community Manager to run the CoP program across offices, practice areas, and remote staff. You will design governance, support leaders, and ensure measurable knowledge creation and impact.

You will enable communities, coordinate budgets, and drive learning and development through CoP activities and events. Strong collaboration and content skills are essential for success in this role.