Global Collections Supervisor

Thornton Tomasetti; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&

401k retirement savings with company-m

Tuition Reimbursement

Commuter Transit

Fitness Reimbursement

Paid Time Off

Volunteer Time

Other wellness programs

Job summary

Thornton Tomasetti is seeking an experienced Global Collections Supervisor to lead our global collections function, reporting to the Director of Billing & Collections. You will drive scalable processes, strengthen partnerships with Finance, and build a high-performing team to support the firm's growth.

The role emphasizes strategic leadership, hands-on execution, improving cash flow, reducing aged receivables, and implementing automation to enhance reporting across regions.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 7+ years in collections, accounts receivable, or credit management.
• Experience leading transformation and driving measurable results.
• Strong AR knowledge, collections strategies, cash flow management, aging analysis.
• Experience partnering with Finance, Accounting and Controllership teams.

Responsibilities

• Lead the global collections function and drive strategic initiatives.
• Evaluate processes and implement scalable solutions across regions.
• Design team structure, staffing, workflows, and performance expectations.
• Establish global collections standards and escalation procedures.
• Oversee collections across multiple regions to improve cash flow and DSO.
• Develop strategies for high-risk accounts while preserving client relationships.
• Analyze KPIs to identify trends and opportunities for improvement.
• Leverage technology to streamline collections and reporting.
• Partner with Finance and Controllership on reserve analysis and audit needs.
• Recruit, coach and develop a high-performing collections team.

Skills

Leadership

Communication

Change management

Strategic thinking

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in Accounting/Finance

Tools

ERP systems

Financial reporting software

Job description

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

The Role

Thornton Tomasetti is seeking an experienced and strategic Global Collections Supervisor to lead the evolution of our global collections function. Reporting to the Director of Billing & Collections, you will play a key role in shaping the future of our collections organization by developing scalable processes, driving operational excellence, and improving financial performance across our global business. In this role, you'll combine strategic leadership with hands‑on execution to enhance collections operations, strengthen partnerships across Finance, and build a high‑performing team that supports the firm's continued growth.

What You'll Do

• Lead the global collections function, driving strategic initiatives that improve operational performance and support business objectives.
• Evaluate current collections processes and implement scalable solutions that enhance efficiency, consistency, and effectiveness across regions.
• Design and optimize team structure, staffing models, workflows, and performance expectations to support future growth.
• Establish and maintain global collections standards, best practices, and escalation procedures.
• Oversee collection activities across multiple regions, improving cash flow, reducing aged receivables, and optimizing days sales outstanding (DSO).
• Develop strategies to manage complex, high‑risk, and escalated accounts while balancing strong client relationships.
• Analyze key performance metrics to identify trends, opportunities, and areas for process improvement.
• Leverage technology and automation to streamline collections processes and enhance reporting capabilities.
• Partner closely with Finance and Controllership to support bad debt management, reserve analysis, audit requirements, financial reporting, and receivables governance.
• Recruit, coach, and develop a high‑performing collections team while creating clear performance goals and professional development opportunities.

What You'll Bring

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.
• 7 or more years of progressive experience in collections, accounts receivable, or credit management.
• Demonstrated success leading organizational transformation, implementing process improvements, and driving measurable operational results.
• Strong understanding of accounts receivable, collections strategies, cash flow management, aging analysis, and industry best practices.
• Experience partnering with Finance, Accounting, and Controllership teams to support financial reporting and risk management.
• Excellent communication, leadership, and change management skills with the ability to influence stakeholders across all levels of the organization.
• Experience working within a complex, multi‑office, or global organization is preferred.

Compensation

The rate for this position generally is $110,000 - $140,000 annually. This range is a good faith estimate provided pursuant to the Illinois State Pay Transparency Law. It is based on what a successful Illinois State applicant might be paid and assumes that the successful candidate will be in Illinois State or perform the position from Illinois State. Similar positions located outside of Illinois State will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by Illinois Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employee already in the role, as well as other considerations permitted by law. A potential new employee’s pay history will not be used in compensation decisions.

Benefits

• Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
• Flexible Spending Accounts for Medical and Childcare
• Paid Time Off, Family Leave for New Parents, Volunteer Time
• Tuition Reimbursement
• Commuter Transit (where available)
• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
• Fitness Reimbursement
• And other various wellness, diversity/inclusion and employee resource programs and initiatives

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.