Global Collaboration & Enterprise AI Manager

Starbucks; Nashville (TN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401(k) match

Stock program (Bean Stock)

Job summary

Starbucks is seeking a Manager, Collaboration Engineering to lead platforms that enable partners to connect, collaborate, and work productively worldwide. You will guide global Microsoft 365, messaging, and enterprise AI services, coordinating across security, architecture, and business teams.

You will drive governance, adoption, and reliability while mentoring a diverse team to deliver secure, scalable solutions and measurable business outcomes.

Qualifications

• 5+ years of experience in IT management, workplace technology, SaaS operations, collaboration platforms, or end‑user support environments.
• 3+ years of experience supporting Microsoft 365 or Google Workspace in an enterprise environment. 5+ years of experience supporting SaaS applications.
• Familiarity with Exchange on‑premises environments and enterprise messaging support.
• Experience working with managed service providers or international support partners.
• Strong understanding of enterprise change management, release coordination, stakeholder readiness, communications, and adoption planning.
• Experience partnering across security, compliance, architecture, engineering, infrastructure, product, and support teams.
• Strong communication skills with the ability to translate technical topics into clear business impact.

Responsibilities

• Lead a team responsible for enterprise collaboration, productivity, messaging, and workplace technology platforms.
• Support enterprise AI and collaboration capabilities, including Microsoft 365 Copilot, Power Platform, and enterprise search.
• Manage support delivery for partners across markets the globe.
• Drive platform reliability, service health, incident response, escalation management, and operational excellence.
• Lead enterprise change management for platform updates, new capabilities, adoption efforts, and partner‑impacting technology changes.
• Partner with product, engineering, architecture, security, compliance, infrastructure, and business stakeholders to deliver secure, scalable, and reliable services.
• Establish and improve governance, intake, prioritization, and support processes for enterprise AI, collaboration, and productivity initiatives.
• Define and track service metrics, adoption measures, operational performance, risks, and business outcomes.
• Coach, develop, and lead a high‑performing team with a focus on inclusion, accountability, and continuous improvement.

Skills

IT management

Enterprise collaboration

Microsoft 365

Google Workspace

SaaS operations

Change management

Stakeholder communication

Cross‑functional collaboration

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field

Tools

Microsoft 365

Power Platform

Azure AI

Enterprise search

Copilot Studio

Job description

Starbucks is seeking a Manager, Collaboration Engineering to lead platforms that enable partners to connect, collaborate, and work productively worldwide. You will guide global Microsoft 365, messaging, and enterprise AI services, coordinating across security, architecture, and business teams.

You will drive governance, adoption, and reliability while mentoring a diverse team to deliver secure, scalable solutions and measurable business outcomes.