Global Client Success Director: Onboarding & Value

Hirebridge; Northern (KY); Hybrid; USD 180,000 - 270,000; Full time

Job summary

PRGX is seeking a Sr. Director, Global Client Success to lead the operational customer lifecycle across onboarding, adoption, and value realization for enterprise clients.

This role shapes strategy, standardizes tools, and drives scalable operating practices across audit and product operations to optimize client outcomes. The role partners with Sales, Account Management, Product, and Engineering to deliver measurable value, improve customer health, and support renewals and expansion on a global

Qualifications

• 10+ years in Product Operations, Client Success, or related leadership roles.
• Experience leading cross-functional teams in enterprise software/SaaS.
• Proven ability to build scalable operating models and executive reporting.

Responsibilities

• Lead Product Operations strategy, governance, and execution.
• Own onboarding, adoption, enablement, and value realization programs for clients.
• Oversee Product Support, service excellence, and governance of SLAs.

Skills

Executive communication

Stakeholder management

Cross-functional leadership

Analytical problem-solving

Decision making

Tools

ITIL/ITSM

Job description

PRGX is seeking a Sr. Director, Global Client Success to lead the operational customer lifecycle across onboarding, adoption, and value realization for enterprise clients.

This role shapes strategy, standardizes tools, and drives scalable operating practices across audit and product operations to optimize client outcomes. The role partners with Sales, Account Management, Product, and Engineering to deliver measurable value, improve customer health, and support renewals and expansion on a global