Global Client Services Director

Downtown Music; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Life Insurance

401k with match

Medical, dental, and vision benefits

Job summary

Downtown Music is seeking a senior client services professional to oversee publishing administration and client communications. You will report to the SVP, Global Client Services, supervise junior staff, and serve as the senior point of contact for the DMP client base including songwriters, estates, publishers, and catalog owners.

You will onboard new agreements, manage quarterly royalty distributions, and organize department data in Airtable, Curve, and Salesforce.

Qualifications

• 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration.
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro
• Prior experience managing staff
• Ability to prioritize tasks and meet deadlines
• Very strong written and interpersonal communication skills
• Attention to detail, self- motivated with an inquisitive mindset
• Must possess strong problem-solving skills and the ability to make judgment calls

Responsibilities

• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries
• Organize department data resources such as Airtable, Curve, and Salesforce
• Handle all administrative client correspondence in a professional and timely manner
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing

Skills

Client-facing

Music industry

Google Suite

Salesforce CRM

Airtable

Curve

Music Maestro

Staff management

Time management

Communication skills

Tools

Salesforce

Airtable

Curve

Music Maestro

Job description

Downtown Music is a modern global music company committed to building a more equitable music industry. As the preferred partner for some of the world\'s most beloved songwriters, storied music catalogs, and emerging artists at the forefront of pop culture, we offer bespoke distribution, publishing administration, creative marketing and finance solutions to entrepreneurial creators and their partners. Downtown Music is owned and operated by Downtown Music Holdings.

What you\'ll be doing:

Report to SVP, Global Client Services

Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking

Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)

Successfully onboard new agreements and cultivate meaningful relationships with existing clients

Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries

Organize department data resources such as Airtable, Curve, and Salesforce

Handle all administrative client correspondence in a professional and timely manner

Act as an internal advocate for Downtown clients

Interact across departments at Downtown Music Publishing

You are / have:

5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration

Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro

Prior experience managing staff

Ability to prioritize tasks and work efficiently to meet deadlines

Very strong written and interpersonal communication skills

Attention to detail, self- motivated with an inquisitive mindset

Must possess strong problem-solving skills and the ability to make judgment calls

Why you want to work here:

• Ample opportunities to work collaboratively across our various businesses
• The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
• Collaborative, open, welcoming, and inclusive culture
• Rich benefit program, Life Insurance, 401k (with match)

Downtown provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $80-100k annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown\'s values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

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