Global Client Services Director

MusicCareers; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Rich benefits package

Life Insurance

401k with match

Paid Volunteer Hours

Job summary

Downtown Music Services in Los Angeles seeks an executive leader for Global Client Services to supervise senior and junior staff handling publishing administration, licensing, royalties, and client relations. You will oversee onboarding, quarterly royalty cycles, and cross-department collaboration with Downtown Music Publishing.

The role requires a seasoned, detail-oriented manager capable of prioritizing tasks, cultivating client partnerships, and guiding a high-performing team in a dynamic

Qualifications

• 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration.
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro.
• Prior experience managing staff.
• Ability to prioritize tasks and work efficiently to meet deadlines.
• Very strong written and interpersonal communication skills.
• Attention to detail, self-motivated with an inquisitive mindset.
• Must possess strong problem-solving skills and the ability to make judgment calls.

Responsibilities

• Report to SVP, Global Client Services.
• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking.
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners).
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients.
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries.
• Organize department data resources such as Airtable, Curve, and Salesforce.
• Handle all administrative client correspondence in a professional and timely manner.
• Act as an internal advocate for Downtown clients.
• Interact across departments at Downtown Music Publishing.

Skills

Client-facing

Staff management

Written communication

Interpersonal communication

Deadline driven

Attention to detail

Problem solving

Music industry knowledge

Tools

Salesforce

Airtable

Curve

Music Maestro

Google Suite

Job description

Downtown Music Services

Description

• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries
• Organize department data resources such as Airtable, Curve, and Salesforce
• Handle all administrative client correspondence in a professional and timely manner
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing

What you'll be doing:

• Report to SVP, Global Client Services
• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries
• Organize department data resources such as Airtable, Curve, and Salesforce
• Handle all administrative client correspondence in a professional and timely manner
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing

Requirements

• 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro
• Prior experience managing staff
• Ability to prioritize tasks and work efficiently to meet deadlines
• Very strong written and interpersonal communication skills
• Attention to detail, self-motivated with an inquisitive mindset
• Must possess strong problem-solving skills and the ability to make judgment calls

Why You Want To Work Here

• Ample opportunities to work collaboratively across our various businesses
• The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
• Collaborative, open, welcoming, and inclusive culture
• Rich benefit program, Life Insurance, 401k (with match)
• Paid Volunteer Hours

Job Details

• Posted on Aug 5
• Los Angeles Metropolitan Area , USA
• Full time
• Executive