Global Client Services Director, Music Publishing

Downtown Music; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Life Insurance

401k (with match)

Paid Volunteer Hours

Job summary

Downtown Music in Los Angeles is seeking a Senior Client Services professional to oversee publishing administration, licensing, royalties, and income tracking. You will supervise junior staff and act as the senior contact for our client base, including songwriters and publishers.

You will onboard new agreements, cultivate relationships, and supervise quarterly royalty distributions while coordinating with departments using Airtable, Curve, and Salesforce.

Qualifications

• 5-7 years in a client-facing role within the music industry, preferably in music publishing administration.
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro.
• Prior experience managing staff.
• Ability to prioritize tasks and meet deadlines with strong written and interpersonal communication skills.
• Attention to detail, self-motivated with an inquisitive mindset.

Responsibilities

• Supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking.
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners).
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients.
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries.
• Organize department data resources such as Airtable, Curve, and Salesforce.
• Handle all administrative client correspondence in a professional and timely manner.
• Act as an internal advocate for Downtown clients.
• Interact across departments at Downtown Music.

Skills

Client relations

Written communication

Interpersonal skills

Staff management

Deadline driven

Tools

Google Suite

Salesforce

Airtable

Curve

Music Maestro

Job description

Downtown Music in Los Angeles is seeking a Senior Client Services professional to oversee publishing administration, licensing, royalties, and income tracking. You will supervise junior staff and act as the senior contact for our client base, including songwriters and publishers.

You will onboard new agreements, cultivate relationships, and supervise quarterly royalty distributions while coordinating with departments using Airtable, Curve, and Salesforce.