Global Client Service Associate

Aplaro Ltd; New York (NY); On-site; USD 35,360 - 90,000; Full time

Job summary

Morgan Stanley in New York seeks an International Client Service Associate to support Financial Advisors and teams, delivering exceptional client service and maintaining trusted relationships. Responsibilities include handling money movements, answering client questions, enrolling clients in digital tools, coordinating travel, and assisting with marketing efforts.

Mandarin fluency is required; strong organizational and written skills are essential.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Willingness to obtain Series 7, 66, 63 and 65 licenses.
• Experience supporting international clients; familiarity with international documentation.
• Experience coordinating travel and client meetings.
• Mandarin proficiency to meet team/client needs.
• Strong organizational, written, and interpersonal skills.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Able to multi-task in a fast-paced environment.
• Team-oriented and collaborative.

Responsibilities

• Support FA/PWA/team in cultivating and enhancing client relationships.
• Execute money movement transactions on request.
• Answer non-investment questions about client accounts and provide balances.
• Enter profile information or pre-fill account documents clerically.
• Educate or enroll clients in digital tools (MSOnline, eSign, eAuthorization).
• Support marketing activities (e.g., website maintenance).
• Assist teams in delivering against their business plan and client service model.
• Stay current on policies, procedures and new platforms.
• Participate in training and other duties directed by local management.

Skills

Mandarin

Customer service

Time management

Interpersonal skills

Team player

Education

High School Diploma/Equivalency

College degree preferred

Tools

Microsoft Office

Zoom

Job description

Morgan Stanley in New York seeks an International Client Service Associate to support Financial Advisors and teams, delivering exceptional client service and maintaining trusted relationships. Responsibilities include handling money movements, answering client questions, enrolling clients in digital tools, coordinating travel, and assisting with marketing efforts.

Mandarin fluency is required; strong organizational and written skills are essential.