Global Claims Technology Business Analyst

Aig Inc; Jersey City (NJ); On-site; USD 96,000 - 129,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

AIG is seeking a Business Analyst, Global Claims Technology in Jersey City to translate business needs into actionable technical requirements for fraud initiatives within Claims Technology.

You will partner with business units and IT teams through the development lifecycle, documenting processes, defining KPIs, and supporting testing and training materials to enable effective deployments.

Qualifications

• Knowledge and experience with the Insurance business.
• Ability to interact with business, operations, information technology and multi-disciplined stakeholders.
• Analytical and data-driven mindset with ability to identify opportunities.
• Experience in Enterprise BPM technologies (e.g. Pega).
• Excellent communication skills, both written and verbal.
• Proficient in flowchart/diagramming software (Visio).
• Bachelor’s degree and/or equivalent work experience.

Responsibilities

• Understand the business in detail to identify critical issues and address them.
• Collaborate with clients to determine requirements, KPIs, and the North Star for Claims Technology.
• Design and document data flows, mappings, and key business requirements with teams.
• Provide project leadership, facilitate requirements gathering, and present findings to management.
• Analyze business processes and drive user stories within an Agile Scrum team.
• Participate in initiatives documenting processes, requirements, and system analysis.
• Investigate system bugs and resolve issues; review meetings with IT and business partners.
• Develop and execute test plans to validate user requirements.
• Create user guides, release notes, and training materials for end users.

Skills

Communication skills

Analytical mindset

Stakeholder engagement

Business process understanding

Education

Bachelor’s degree or equivalent

Tools

Pega

Visio

Job description

AIG is seeking a Business Analyst, Global Claims Technology in Jersey City to translate business needs into actionable technical requirements for fraud initiatives within Claims Technology.

You will partner with business units and IT teams through the development lifecycle, documenting processes, defining KPIs, and supporting testing and training materials to enable effective deployments.