Customer Change Communications Lead

Dnb; Florham Park (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Education assistance

Volunteer days and donation matching

401(k) with company match

Health, dental & vision insurance

Job summary

Dun & Bradstreet is seeking a Customer Change Management & Communications Manager to define intake, assessment, and global customer-facing change programs. You will own the change funnel, drive governance, and partner with Success, Sales, Product, Legal, Marketing, and Client Learning teams to deliver scalable communications and enablement.

You will translate complex product and data changes into clear customer narratives, develop training content for CSMs and AEs, and establish metrics to drive

Qualifications

• Bachelor's degree in Communications, Business, Marketing, Change Management, Organizational Development, or a related discipline.
• 5+ years of experience in customer communications, change management, program management, or related roles.
• Strong understanding of change management frameworks (Prosci preferred).
• Excellent written and verbal communication; ability to translate technical changes into customer messaging.
• Experience with CRM and marketing automation platforms.

Responsibilities

• Program manage complex, customer-impacting changes across multiple teams.
• Develop customer enablement plans and training content.
• Translate technical changes into clear narratives for customers.
• Ensure Customer Success and Sales can communicate changes effectively.
• Design customer training and enablement assets (talk tracks, FAQs, guides).
• Define the change intake and funnel framework and governance.

Skills

Change management

Communication

Program management

Cross-functional collaboration

Data interpretation

English fluency

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Marketo

Journey Orchestrator

Qualtrics

Job description

Dun & Bradstreet is seeking a Customer Change Management & Communications Manager to define intake, assessment, and global customer-facing change programs. You will own the change funnel, drive governance, and partner with Success, Sales, Product, Legal, Marketing, and Client Learning teams to deliver scalable communications and enablement.

You will translate complex product and data changes into clear customer narratives, develop training content for CSMs and AEs, and establish metrics to drive