Global Case Manager: Member Support & Resolution (Onsite)

International Medical Group; Princeton (NJ); Hybrid; USD 23,000 - 32,000; Full time

Job summary

International Medical Group’sAssist America division is seeking an on-site International Customer Service Representative in Princeton, NJ. You will manage cases from intake to resolution, coordinating with internal teams and vendors to ensure timely, accurate service and thorough documentation.

The role requires strong organizational and communication skills, the ability to handle multiple cases, and flexibility to work nights and weekends in a 24/7/365 environment.

Qualifications

• Experience in case management, customer service, or operations coordination.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases simultaneously.
• Excellent verbal and written communication skills.
• Calm and professional under pressure in a fast-paced environment.

Responsibilities

• Manage cases from intake to resolution, ensuring timely follow-up.
• Respond to member and client inquiries, providing clear guidance and timely solutions.
• Coordinate with internal teams, vendors, and service providers to resolve issues efficiently.
• Monitor case progress and document activities in case management systems.
• Assess situations and elevate issues according to protocols and service level agreements.
• Track active cases to ensure timely resolution and provide updates to members and stakeholders.
• Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
• Assist team members and provide coverage, including handling overflow or urgent cases.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned.

Skills

Case management

Customer service

Organization

Communication

Microsoft Office

Shift flexibility

Job description

International Medical Group’sAssist America division is seeking an on-site International Customer Service Representative in Princeton, NJ. You will manage cases from intake to resolution, coordinating with internal teams and vendors to ensure timely, accurate service and thorough documentation.

The role requires strong organizational and communication skills, the ability to handle multiple cases, and flexibility to work nights and weekends in a 24/7/365 environment.