Global Cargo Customer Experience Specialist

Georgia Ports Authority; Savannah (GA); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Georgia Ports Authority in Savannah, GA seeks a Customer Experience Representative at Garden City Terminal. You will be the frontline contact for customers, delivering information, guiding inquiries, and promoting GPA services to ensure smooth cargo movement.

Requirements include 3+ years in customer relations, HS diploma (Bachelor’s preferred), and proficiency in MS Word/Excel/PowerPoint. TWIC and a valid driver's license are required.

Qualifications

• 3+ years customer relations experience.
• Strong written, oral, and presentation skills.
• TWIC and driver's license required.

Responsibilities

• Serve as primary contact for GPA customers on inquiries and issues.
• Provide information about GPA services and facilities.
• Educate customers on procedures to promote efficient cargo movement.
• Promote GPA features and services to customers using GPA software.
• Test system upgrades and relay feedback on usability.
• Maintain high service execution and collaborate with internal/external customers.

Skills

Interpersonal skills

Communication

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree preferred (business/marketing/communications)

Tools

Microsoft Word

Excel

PowerPoint

Job description

Georgia Ports Authority in Savannah, GA seeks a Customer Experience Representative at Garden City Terminal. You will be the frontline contact for customers, delivering information, guiding inquiries, and promoting GPA services to ensure smooth cargo movement.

Requirements include 3+ years in customer relations, HS diploma (Bachelor’s preferred), and proficiency in MS Word/Excel/PowerPoint. TWIC and a valid driver's license are required.