Global Care Navigator (Spanish Speaking)

Spring Health; Oregon; Hybrid; USD 53,000 - 61,000; Full time

Benefits offered by this job

Health benefits

One Medical access

Paid time off

Parental leave

Job summary

Spring Health in the United States seeks a Global Care Navigator to support members through their mental health journey, coordinating care, sign-ups, and appointments while delivering a high-touch experience.

Requires a masters in behavioral health and licensure, plus at least 2 years of clinical care; fluent English and Spanish; strong communication and problem-solving. Reports to the Manager of Global Clinical Operations.

Qualifications

• Masters degree in behavioral health and appropriate credentials in your US state.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written/verbal English as well as Spanish; comfortable interacting with members worldwide.

Responsibilities

• Interact with patients via phone, chat, and email during shifts in English and Spanish.
• Coordinate care: signups, troubleshoot tech issues, schedule/cancel appointments, explain services.
• Conduct clinical needs assessments and refer to appropriate level and modality of care.
• Assess crises and provide in-the-moment support, triage, safety planning, and follow-up.

Skills

Active listening

Written communication

Spanish language

Empathy

Problem-solving

Education

Masters degree in behavioral health

Licensure or certification (counselor/social worker/psychotherapist/psychologist)

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required.

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.

Availability needed to work on some holidays. The required shift for this position is

Monday through Friday from 9:00AM to 5:30PM ET.

What you’ll be doing:

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.
• Engage in management consultation intake for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or Argentina.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written/verbal English as well as Spanish and comfortable interacting with members worldwide.
• Must be comfortable using multiple computer platforms at the same time and learning new systems
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.
• Ability to thrive in a fast-paced and ambiguous environment with constant change as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction.

The target base range for this position is

$38.46 - $44.23

and

is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual

One Medical account which is valued at $199/year per user. HSA and FSA plans available

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents

Competitive paid time off policies including vacation, sick leave and company holidays.

Access to Gympass , an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded afourweek , fullypaid , sabbatical leave to renew and recharge.

You And Your family:

4-4.5 months of fully paid parental leave

Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.

Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses

Employer sponsored 401(k) match of up to 2% after 90 days of employment

Supporting you financially through:

Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Creating a culture you can thrive in:

Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices

Focus Fridays:

no meetings, no distractions, just time for you to get work done.

Focus Weeks:

In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.

Up to $1,000 Professional Development Reimbursement per calendar year.

$200 per year donation matching to support your favorite causes

What to expect working here:

You will be held accountable to an exceptionally high bar and impact

This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact

You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you

You will create processes & products that have never existed before

You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be

Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…You get to be surrounded by some of the brightest minds in the field

You get to learn and grow at an extremely accelerated pace

You will experience transparency, integrity, & humility from leadership

You will be empowered to constantly challenge the status quo

You get the space to experiment & innovate

You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly

You will become more resourceful and resilient

You get to be part of a winning team that opens doors in the future

Not sure if you meet every requirement?

Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

Our privacy policy:

privacy-policy/Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.