Night-Shift Mental Health Care Navigator

Spring Health; New York (NY); Remote; USD 95,503,000 - 111,550,000; Full time

Benefits offered by this job

Health benefits start on day one

Hybrid/remote work options

Gympass

Sabbatical after 4 years

Parental leave

Fertility support (Carrot)

Professional development reimbursement

Donation matching

Job summary

Spring Health is hiring licensed mental health professionals to join the Care Navigation team. The role involves after-hours crisis support, clinical documentation, and coordination with multiple care teams.

You will work Saturday night through Wednesday night with 11pm–7:30am ET shifts, contributing to a high-impact, high-growth environment. We seek clinicians with licensure (LCSW/LMFT/LPC/LICSW or psychologist), strong crisis skills, and comfort with remote or hybrid work.

Qualifications

• Licensed mental health professionals required (LCSW/LMFT/LPC/LICSW or licensed psychologist).
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Commitment to diversity and inclusion.

Responsibilities

• Provide in-the-moment clinical support, psycho education, and connection to referrals on a clinical phone queue.
• Engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess risks and provide crisis support and safety planning.
• Coordinate care with Spring Health therapists, coaches, physicians, or external resources.
• Provide after hours support to members and leadership teams.
• Complete professional documentation and communicate via email.
• Follow outreach protocols and identify barriers to care.
• Collaborate with care providers and operations teams to ensure smooth care.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Adhere to confidentiality, compliance, and ethical standards.

Skills

Active listening

Motivational Interviewing

Crisis assessment

Safety planning

Clinical documentation

Multitasking

Tech-savvy

Written communication

Education

LCSW

LMFT

LPC

LICSW

Licensed psychologist

Job description

Spring Health is hiring licensed mental health professionals to join the Care Navigation team. The role involves after-hours crisis support, clinical documentation, and coordination with multiple care teams.

You will work Saturday night through Wednesday night with 11pm–7:30am ET shifts, contributing to a high-impact, high-growth environment. We seek clinicians with licensure (LCSW/LMFT/LPC/LICSW or psychologist), strong crisis skills, and comfort with remote or hybrid work.