Global Capabilities Center (GCC) - Sourcing and Contract Management (Program Manager)

Truist; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D

Tax-advantaged savings accounts

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist is seeking an experienced program manager to drive GCC initiatives, coordinating vendor management, contracts, financial tracking, governance, and reporting. You will partner with Sourcing, Legal, Finance, HR, Technology, and business teams to onboard vendors, manage contracts, and track program progress.

The role requires 5+ years in technical project management, a related degree, and strong governance experience.

Qualifications

• Bachelor’s degree and 5+ years in technical project/program management.
• Knowledge of enterprise projects, governance, and best practices.

Responsibilities

• Manage and support technical projects and ensure timely, quality delivery.
• Coordinate day-to-day execution across GCC programs, vendors, and stakeholders.
• Serve as liaison between business teams, vendors, Sourcing, Procurement, Legal, and Finance.
• Support contract intake, renewals, amendments, SOWs, POs, funding requests, and onboarding.
• Track vendor obligations, milestones, spend, and performance metrics.
• Prepare executive reports, dashboards, and governance materials.
• Coordinate governance meetings and track risks, actions, and approvals.
• Support workforce planning, contractor management, and transition activities.
• Drive process improvements for efficiency, reporting quality, and governance.

Skills

Vendor management

Contract management

SOW/MSA experience

Budgeting & forecasting

Governance reporting

Cross-functional coordination

Education

Bachelor’s degree in Computer Science, Information Technology, Finance, Business, or related field

Job description

Job Summary

Supports Global Capabilities Center (GCC) programs through vendor management, contract coordination, financial tracking, governance, reporting, and operational execution. Works closely with Sourcing, Vendor Management, Legal, Finance, HR, Technology, and business teams to support vendor onboarding, contract administration, purchase requests, financial reporting, resource tracking, and program execution activities. Serves as a central coordination point across multiple business units, vendors, and support functions to ensure successful delivery of GCC initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages and supports technical projects and programs and ensures timely and quality delivery.
• Coordinate day-to-day execution activities across GCC programs, vendors, and business stakeholders.
• Serve as a primary liaison between business teams, vendors, Sourcing, Procurement, Legal, and Finance for contract and vendor-related activities.
• Support contract intake, contract renewals, amendments, statements of work (SOWs), purchase orders, funding requests, invoice tracking, and vendor onboarding activities.
• Track vendor obligations, contract milestones, deliverables, invoice status, spend commitments, and operational performance metrics.
• Partner with Sourcing and Vendor Management teams to support contract negotiations, approvals, vendor due diligence, and ongoing governance activities.
• Maintain financial tracking and reporting for vendor spend, workforce investments, and GCC program budgets.
• Support business-case development, investment requests, and funding packages by gathering data, validating assumptions, and preparing documentation.
• Prepare executive reports, dashboards, status updates, governance materials, and presentation content.
• Coordinate governance meetings and track risks, issues, actions, decisions, dependencies, and approvals.
• Support workforce planning, resource onboarding, contractor management, and transition-related activities.
• Perform data analysis, reconciliation, reporting, and variance tracking to identify trends and issues requiring attention.
• Drive process improvements that improve operational efficiency, reporting quality, governance discipline, and vendor management practices.
• Ensure compliance with enterprise policies, contract requirements, governance standards, and documentation requirements.

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Computer Science, Information Technology, Finance, Business, a related field, or equivalent education, training, and work-related experience. Minimum of 5 years of professional experience in technical project or program management. Knowledge of enterprise projects and program management methodologies, governance, and best practices. undefined

Preferred Qualifications

• Experience working with Sourcing, Procurement, Vendor Management, Contract Management, Third-Party Risk, or Supplier Governance organizations.
• Experience reviewing, tracking, or supporting Statements of Work (SOWs), Master Service Agreements (MSAs), contract amendments, purchase orders, and vendor invoices.
• Experience supporting outsourced services, managed services, BOT programs, GCC organizations, or workforce transition initiatives.
• Experience coordinating activities across multiple business units and external vendors.
• Experience supporting budgets, forecasts, spending tracking, and financial reporting.
• Experience with vendor-performance reporting, contract compliance monitoring, and governance reporting.
• Financial services experience preferred.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.