Global Business Process Manager (Hire to Retire)

Fresenius Medical Care North America; Waltham (MA); On-site; USD 90,000 - 125,000; Full time

Job summary

A leading healthcare company is seeking a seasoned Global Business Process Manager to enhance the Hire to Retire processes and improve employee experience. This role involves overseeing process design, managing stakeholder feedback, and ensuring compliance with data governance and HR regulations.

Qualifications

• Experience in improving HR Service Delivery through enhancements.
• Ability to analyze and modify processes.
• Knowledge of HR laws and regulations.

Responsibilities

• Oversee e2e design for Hire to Retire processes based on guidelines.
• Manage the employee experience across all HR functions.
• Lead a team of Business Process Advisors.

Skills

HR technology savvy

Process improvement

Communication

Leadership

Attention to detail

Education

Bachelor's degree in HR or related field

Tools

MS Excel

PowerPoint

Job description

We are looking for a seasoned Global Business Process Manager overseeing the Hire to Retire processes at Fresenius Medical Care with the objective to continuously improving service delivery and employee experience. The position is part of the Global HR Business Operations & Shared Services function.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for the process e2e design based on new policies, guidelines, regulatory requirements, etc. considering process dependencies to other organizations/functions in and outside of HR (e.g. HR CoEs, Data Privacy, IT, Finance)
• Provide oversight and direction for the employee experience across all Hire to Retire processes, systems and HR functions; manage stakeholders across the company, collect feedback, escalations, and business needs, and convert these into Hire to Retire change recommendations
• Ensure that value realization initiatives for Workday are realized
• Meet continuous improvement targets for cost, quality and employee experience of Hire to Retire processes
• Develop a stringent Hire to Retire governance framework e.g.
  • Define global process templates
  • Set standards in documentation (in alignment with companywide procedures)
  • Develop standard process KPIs and reporting
  • Lead the HR Change Request process
  • Align process requirements with system security (identify the right types of security and ensuring consistency and governance across the globe)
  • Align with HR Data Governance & HR Audit & Compliance requirements
• Represent HR in companywide e2e process governance community (support in e2e design across organizations, adherence to company standards, etc.)
• Manage a team of Business Process Advisors

EXPERIENCE AND SKILLS:

• Demonstrated ability improving HR Service Delivery through Hire to Retire process enhancements (ability to analyze, modify and improve processes) and proper allocation of processes to a shared services model
• HR technology savvy; knowledge how to transition process design into technology requirement and proven ability to partner with IT organization and System Owners
• Experience driving continuous improvement projects keeping employee experience in mind
• Knowledge and understanding of laws and regulations related to HR process and data management (privacy, data transfer and retention, etc.)
• Ability to communicate effectively with individuals (including Senior Leaders) possessing varying degrees of functional and technical knowledge
• Skills to influence decision making across multiple organizational levels
• Self-motivated taking initiative to drive change
• Ability to work in matrix organization and strives in ambiguous situations
• Attention to detail and ability to provide fast turnaround when needed
• Proven leadership record (ideally track record to build new team structures)
• Excellent MS Excel, database, and PowerPoint software skills

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans