Global Business Process Director - Manufacturing

Smith & Nephew; Andover (MA); Hybrid; USD 144,000 - 195,000; Full time

Job summary

Smith & Nephew seeks a Global Business Process Owner to lead business process standardization and support ERP upgrades in Manufacturing. This role requires significant experience in management and manufacturing processes, with a strong emphasis on change management and project delivery. The ideal candidate will demonstrate leadership, problem-solving skills, and the ability to drive efficiency across global operations.

Benefits

401K Matching Program

Tuition Reimbursement

Flexible Personal/Vacation Time Off

Paid Community Service Day

Medical, Dental, Vision Benefits

Employee Assistance Program

Qualifications

• Minimum 5-10 years management and leadership responsibility.
• Experience in Manufacturing including finance, operations, and supply chain.
• Strong process orientation and troubleshooting skills.

Responsibilities

• Drive business process standardization across Manufacturing.
• Manage ERP upgrades and ensure compliance with design.
• Champion Organizational Change Management activities.

Skills

Leadership

Problem-Solving

Communication

Project Management

Education

Bachelor's Degree or higher in relevant field

Job description

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is undertaking a multi-year Global ERP Program upgrade and a business process standardization, to deliver the implementation of a common/single business across the global core business functions of Manufacturing Operations and Commercial businesses. The effort will provide Smith+Nephew with a major step change in capabilities, by creating a platform that will strategically enable the business to address major pain points such as harmonized business processes and data driving towards a single source of truth, excessive manual work and lack of automation, being able to operate by predicting rather than reacting, reducing an existing highly customized and complex working environment and simplifying our IT landscape thus improving Smith+Nephew business support functions, support simpler mergers and acquisitions, master data management and integrations into the rest of the business including the supply chain.

Reporting to the Vice President – Global Business Process Owner the role will have a significant and dual focus. The first is to drive business process standardization across our enterprise in the area of Manufacturing, and the second is to help support any ERP upgrades currently ongoing.

For business process standardization, the Global Business Process Owner is required to identify and manage all current state processes as part of the greater Smith+Nephew taxonomy and drive each entity towards a common future state for both process and ERP (and other) system-level changes. The GBPO is responsible for managing all changes to the process in pursuit of a standard business process. This is facilitated through a strong Community of Practice, Design authority, and collaboration on an ongoing basis while delivering value for the business. In this role, there is an expectation to deliver significant business benefits.

The Global Business Process Owner also is responsible for the completion of all project designated deliverables in their functional workstream and integration points including the development or validation of the enterprise design that is suitable for all S+N business functions, the process maps and business blueprints, testing and validating the solution, data and archiving, testing and regression testing, validation and quality assurance and supporting change management.This individual will participate in a team of internal and consulting resources and is responsible for maintaining the design and delivery of the standard process for their workstream and all activities in between as dictated by the program methodology and plans. Finally, this role will be responsible for acting as a “change champion lead” for their workstream and supporting all Organizational Change Management activities as dictated by the program methodology and plan.

The areas of business covered:

Demand to delivery (D2D) including demand planning, MRP and capacity scheduling, MFG execution, Batch management, Quality management, GR from MFG, Packaging and labelling, Plant maintenance, and Related material data. Order to cash (OTC) including Order management, Order fulfillment, Distribution, Warehousing and Transportation, OTC reporting, AR & billing, and Related master data. Procure to pay including Sourcing, Contracting, PO transactions, processing and Transmissions, Invoice & reporting, Subcontracting and inter-company and Related master data. Record to report (R2R) including Financial planning and consolidation, Cash Management and Treasury, Manufacturing Finance, General ledger, AP, AR, FA, Tax (direct and indirect), Management Accounting, Financial structures, and Related master data. Other tracks and services such as Reporting, Master Data, Quality assurance, Archiving, Security and controls.

What will you be doing?

Template Design & Business Process Maps

• Overall global lead and governance responsibility for the Manufacturing
• Accountable for leading and developing the requirements for the Manufacturing design, and ensuring all requirements are met to the standard solution, and ensuring the system is fully compliant and validated
• Accountable for the Logistics and Warehouse workstream design and template activities and deliverables, supporting the drive towards harmonization across the business
• Managing and supporting the external system integrator in all activities relating to design, data, and quality delivery for the Logistics and Warehouse workstream. Holding the system integrator to account for this workstream.
• Managing all activities relating to the integration of processes and systems relating to their workstream space
• Managing all design decisions relating to Manufacturing workstream master data and supporting the data conversion and data archiving activities that follow from the data model design
• Closely manage and own the design around custom and relevant RICEFW (Reports, Interface, Conversion, Enhancements, Forms, and Workflow) with the absolute aim of keeping this to a minimum and to best practice and standard; all customisation will follow a standard escalation and governance approval process
• Manage and own all reporting needs for the workstream space and the overlap and interaction with our global reporting platforms, such as UDP.
• Accountable for all deliverables and documentation associated with the Logistics and Warehouse workstream, maintaining accuracy and relevance and strong revision control and appropriate approval signoffs within the agreed project SLAs

Change Management

• Champion and support the global program OCM methodology and process for the Manufacturing workstream
• Act as the “change champion lead” for Manufacturing workstream
• Ensure design and deliverables are aligned with strategic enterprise objectives and global program objectives for Manufacturing workstream
• Ensure any approved modifications to the existing design are retrofit to those markets live on the current system for the Manufacturing workstream
• Identify and escalate the resolution of change management and cultural issues

Testing

• Support the definition of the testing and regression testing scope for the Manufacturing workstream including supporting all activities around the requirements trace matrix
• Support the execution of testing and regression testing using the program designated tooling as the system of record documenting as required to ensure proper system validation; specifically System Integration Testing and User Acceptance Testing
• Support the identification of super users for participating in the various test phases, training on the new system functionality as well as required tools such as HP-ALM and the GPO methodology for recording defects through to defect resolution

Training

• Support the global program training strategy and needs
• Lead and support the Super Users in the localization of training material and where necessary support language needs
• Provide direction during implementation and Hypercare.

Management

• Work with and support the PMO in all planning activities
• Participate actively in the Design Authority and all escalation bodies
• Manage all status reporting and communication vehicles as designed and dictated by the global program PMO function for the Logistics and Warehouse workstream
• Provide input and support for the relevant Steering committees

What will you need to be successful?

• Minimum 5-10 years management and leadership responsibility
• 5-10 years work experience in Manufacturing including finance, operations, and supply chain
• Demonstrated success in working with Manufacturing teams. Strong process orientation, problem-solving, and troubleshooting skills
• Ability to interface and influence at multiple organizational levels
• High degree of self-motivation and excellent communication and interpersonal skills. Demonstrated experience in performing under tight timelines
• Strong project management skills, particularly with respect to the organization, prioritization, and time management

You Unlimited.

• Inclusion, Diversity and Equity - We are committed to welcoming, celebrating and thriving on Diversity! Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ )
• Your Future: 401K Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: We offer Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!
• The anticipated base compensation range for this position is $144,000 - $195,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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