Global Bridal QC & Returns Leader

Essense of Australia; Lenexa (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Essense of Australia, based in Lenexa, Kansas, seeks a Quality Control & Returns Manager to lead the QC and Returns team, ensuring quality standards on gowns shipped from factories to our US warehouse. You’ll collaborate with Customer Service, Warehouse, and offshore factory partners to meet stringent timelines and service levels.

Internally titled Garment Technician Manager – Quality Control and Returns, the role emphasizes process improvements, reporting, and timely delivery while maintaining

Qualifications

• Bachelor’s in Apparel, Fashion, or a related degree is preferred; equivalent relevant experience may be considered in lieu of a degree
• 7–10 years of professional work experience, including exposure to administrative stock management
• High proficiency in Microsoft Office Suite (Excel) and Illustrator
• Familiarity with CRM/Salesforce and PLM/Centric software is a plus
• Impeccable attention to detail and strong organizational skills with deadline leadership
• Leadership presence and credibility to motivate and coach a team
• Ability to lead in a dynamic, multi-tasking environment
• Strong written and verbal communication, including offshore coordination

Responsibilities

• Lead and grow the QC and Returns team with clear direction, training, and development
• Evaluate workflows, staffing levels, and processes to maximize efficiency without sacrificing quality
• Drive daily planning and workload prioritization to meet aggressive SLA deadlines
• Collaborate with offshore factories to resolve issues and maintain service level agreements
• Identify and implement process improvements across QC and Returns
• Prepare, analyze, and communicate on-time QC performance metrics
• Track customer returns and factory performance across multiple regions
• Develop and expand reporting dashboards with the Product Operations team
• Monitor and oversee returns across North America and UK markets
• Ensure timely, accurate processing and SLA compliance
• Maintain cross-functional communication on quality and sampling issues
• Forecast bulk shipment volumes and right-size staffing to match demand fluctuations
• Oversee factory deliverables and deadline compliance with management expectations

Skills

Quality Control

Returns Management

Leadership

Excel

Illustrator

CRM/Salesforce

PLM/Centric

Team Leadership

Process Improvement

Communication

Education

Bachelor’s in Apparel or related field

Tools

CRM/Salesforce

PLM/Centric

Illustrator

Microsoft Office (Excel)

Job description

Essense of Australia, based in Lenexa, Kansas, seeks a Quality Control & Returns Manager to lead the QC and Returns team, ensuring quality standards on gowns shipped from factories to our US warehouse. You’ll collaborate with Customer Service, Warehouse, and offshore factory partners to meet stringent timelines and service levels.

Internally titled Garment Technician Manager – Quality Control and Returns, the role emphasizes process improvements, reporting, and timely delivery while maintaining